Posts By Melanie Turek

Looking to Drive Collaboration? Look Beyond the Tech

Melanie Turek | October 24, 2014 |
The problem is that technology can't change human nature. Or, generally speaking, corporate culture.

CXOs Move from Laptops to Tablets

Melanie Turek | October 07, 2014 |
Tablet usage grew by more than 100% in two years.

Mobile Apps Go Mainstream in the Workplace

Melanie Turek | September 29, 2014 |
Results of a recent Frost & Sullivan survey show that interest in mobile software applications for employees remains strong.

California Court Makes BYOD More Costly for Companies

Melanie Turek | August 18, 2014 |
The ruling essentially says this should be done on a case-by-case basis, which surely promises to be a massive headache for IT and the office of the CFO.

Hosted IP Telephony and UCC Services Market Continues to Present Opportunities

Melanie Turek | August 11, 2014 |
A recent Frost & Sullivan research report highlights numerous opportunities in the North American Hosted IPT and UCC Services Market.

Agent Performance Optimization: Making it Work for Mid-Size Organizations

Melanie Turek | July 30, 2014 |
Mid-size companies can find the sweet spot, providing a high level of personalization based on clear data and analytics--if they get the set-up right.

Is Microsoft Saying So Long to SharePoint Social?

Melanie Turek | March 06, 2014 |
The integration of Yammer for social leaves SharePoint's future less certain.

Google Apps are Popular AND Effective

Melanie Turek | March 03, 2014 |
Not only are Google Apps becoming more popular in the enterprise, but they are viewed as effective business tools.

Frost & Sullivan's Enterprise Social Study Shows Market Growing Quickly

Melanie Turek | January 27, 2014 |
Paid and unpaid full-suite enterprise social platform subscribers reached 208 million in 2013, an increase of 29.5 percent year-over-year, or about 10% of the total addressable market.

The Future of Enterprise Communications: A Customer Perspective

Melanie Turek | January 16, 2014 |
A few findings of Frost & Sullivan's annual end-user survey may come as a surprise, including significant confusion over the meaning of "UC" and "UCC."

Disaster Recovery in an IP World

Melanie Turek | December 12, 2013 |
UC offers a more resilient and flexible infrastructure, but requires a different approach to recovery.

Whatever the Numbers, Microsoft Lync is Significantly Impacting Enterprise Communications

Melanie Turek | November 06, 2013 |
30% of respondents said that Microsoft provides communications and collaboration technologies for their company.

In Acquiring Sitrion, NewsGator Hopes to Make the Mundane More Fun

Melanie Turek | October 22, 2013 |
Sitrion exposes SAP processes by presenting them in an employee's everyday work environment.

Software-Defined Networking: A Path to Self-Aware UC&C Infrastructure

Melanie Turek | October 08, 2013 |
There are many benefits to SDN with UC&C platforms, but a number of roadblocks will likely slow adoption of an SDN solution in the enterprise access layer.

Hosted UC Goes Beyond the Gartner MQ--and Requires Best Practices

Melanie Turek | September 17, 2013 |
When it comes to deploying a hosted solution, finding the best provider is only half the battle.

IBM Sametime 9 is a Welcome Refresh

Melanie Turek | September 10, 2013 |
The very strong and clear emphasis is on social business--not just communications.

Social CRM: Outsmart the Competition with Proactive Response

Melanie Turek | September 05, 2013 |
Smart organizations are starting to use social media sites to actually listen to their customers, and then act on the information they receive.

Social Media and Big Data: A Match Made for More than Marketers

Melanie Turek | April 09, 2013 |
Social media contains useful information about customers, prospects and competitors, but surfacing that intelligence requires a focused approach.

How Telecom Vendors Can Stay Relevant in a Changing Comms World

Melanie Turek | March 24, 2013 |
The biggest challenge for IT and their vendors is how to become increasingly agile, with the ability to roll out new software and hardware and even change tack completely on a dime.

If Communications are Going to Improve Processes, Inject them in the Processes!

Melanie Turek | March 21, 2013 |
Enterprises just need to look at what's already out there, and identify those places where adding voice, conferencing, video or social can improve the process.

April 25, 2018

Yesterdays simple phone call to a contact center or business location is rapidly becoming todays interactive session, spanning multiple channels and devices. If you need to know how Omnichannel can

March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.