Posts By Michael Finneran

Mobile to Rock at EC18

Michael Finneran | March 01, 2018 |
A lot is going on in the mobile space, and it's all going to be on the agenda at Enterprise Connect 2018.

Text: The Hottest Mobile Topic at EC18?

Michael Finneran | February 13, 2018 |
Text has become indispensable as both a communications tool for business users and for interacting with customers.

Making Sense of the IoT Market

Michael Finneran | February 08, 2018 |
It’s time to stop gazing starry-eyed at IoT; this is a real opportunity, and the IT industry has to start gearing up for the challenge.

Muni Wi-Fi Metastasizes

Michael Finneran | January 30, 2018 |
Feds to take over 5G networks? How preposterous can we get?

IoT Starts with 'Network'

Michael Finneran | January 08, 2018 |
Network pros need to get involved with what promises to be the next big revolution in networking.

Just a Phone Number

Michael Finneran | December 19, 2017 |
This holiday season, think about giving somebody a phone number -- and help save a life.

News from BlackBerry: We're Not Dead!

Michael Finneran | November 22, 2017 |
BlackBerry still working on reinventing itself as a software company.

Texting Two Ways

Michael Finneran | October 25, 2017 |
There’s no doubt texting is important, but UC vendors face challenges in getting into the right conversation.

Long Windup to IoT

Michael Finneran | September 19, 2017 |
The next big IoT push is going to take a lot more effort, leadership, and viable business plans than what we've seen to date.

Apple iPhone X, Face ID: Little Here for the Enterprise

Michael Finneran | September 13, 2017 |
Apple has created an excellent marketing strategy to direct its loyal consumer following to its next vision, but delivered little for the enterprise.

Let's Get Serious About Cellular

Michael Finneran | August 24, 2017 |
With the onslaught of new wireless technologies, IT is going to have to get smarter about what it's buying from mobile operators.

Apple Goes to China

Michael Finneran | August 01, 2017 |
Reception isn't nearly as warm as it is back home.

Apple's Business Chat: Big News for Contact Centers

Michael Finneran | June 28, 2017 |
Taking a page from the WeChat playbook, Apple plans on extending functionality for Business Chat, under development, far beyond communications.

Apple WWDC Announcements a Mixed Bag

Michael Finneran | June 14, 2017 |
Most offerings reflect incremental improvement rather than innovation, with a few surprises like Business Chat.

The Key to Winning in Mobile UC: Beat the Incumbent

Michael Finneran | May 31, 2017 |
...and by that I mean, the smartphone itself

Comcast, Charter Partner to Take on Cellular Carriers

Michael Finneran | May 09, 2017 |
Why are they entering this knife fight?

RapidSOS Fires Up New Idea for Wireless E911

Michael Finneran | April 28, 2017 |
This startup wants to take a page from Google Maps to solve the location accuracy problem that plagues wireless 911.

Pick the Right Battle: Robocalls Over Net Neutrality

Michael Finneran | April 25, 2017 |
At issue is a universally intrusive annoyance to virtually everyone with a phone, and a key component of countless dubious and outright fraudulent schemes.

T-Mobile Big Buyer in $19.8 Billion Spectrum Auction

Michael Finneran | April 14, 2017 |
Verizon Wireless and Sprint sit this one out, while Dish Networks and Comcast drop a combined $7.9 billion.

IoT in UC: Nothing More Than a Buzzword?

Michael Finneran | March 07, 2017 |
Call me a party pooper, but I just don't see a major role for UC suppliers in the Internet of Things ecosystem -- yet.

March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these n

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.