Posts By Fred Knight

Have You Hugged Someone From an LOB Lately?

Fred Knight | November 04, 2014 |
It's time for the love-hate relationship between IT and end users/lines of business to evolve to the next plateau.

Feeling Insecure about Security

Fred Knight | September 30, 2014 |
As we move from siloed communications into the world of unified communications, the challenges will become a lot more complex.

Dick Kuehn: The Consultant's Consultant

Fred Knight | September 17, 2014 |
A legendary figure in our industry, Dick Kuehn, who recently passed away, spent 40 years negotiating with carriers and equipment vendors to get enterprises what THEY wanted.

Webified Communications: A Matter of When, Not If

Fred Knight | June 03, 2014 |
The combination of mobility, broadband, and Web-based technologies enables a new generation of capabilities to deliver truly converged and unified communications.

Out with the Old, In with the ???

Fred Knight | April 29, 2014 |
At UC Summit, the channel is still grappling with business models for cloud-based Unified Communications.

Industry Ironies Abound

Fred Knight | February 11, 2014 |
From dependence on the power grid, to service provider relationships, to UC's progress, the industry's challenges remain difficult to pin down.

An Industry Exploding or Imploding?

Fred Knight | December 10, 2013 |
It’s not an easy time to be in enterprise communications, but it’s also an exhilarating time, filled with exciting--and achievable--possibilities.

Path to UC via WebRTC?

Fred Knight | April 23, 2013 |
WebRTC embodies all of the elements of a major disruption.

The Oracle Descends into the Communications Marketplace

Fred Knight | February 11, 2013 |
More companies with software in their DNA are coming into this market. That has huge implications for budgets, and for how enterprise IT works.

Forget "One-Size-Fits-All"

Fred Knight | January 07, 2013 |
But with all the new choices, enterprise IT is going to have to change how it approaches decisions relative to communications and collaboration.

It's a Mad, Mad, Mad Software World

Fred Knight | November 12, 2012 |
These new players' entry marks a milestone along the industry's migration from a hardware- to a software-centric business.

Fate and State of UC

Fred Knight | October 09, 2012 |
As enterprises continue to upgrade their communications, it's looking increasingly like UC is baked into the system.

The New Contact Center

Fred Knight | August 29, 2012 |
With critical developments around cloud, mobility and social, the contact center's role as technology proving ground is likely to expand in the coming years.

Days of Reckoning for the Cloud

Fred Knight | July 24, 2012 |
While there's no question that the Cloud will become a permanent part of the landscape, it's far from clear just how tightly enterprises will embrace it.

Wanted: Innovation and Evolution for the Desktop

Fred Knight | June 04, 2012 |
Desktop communications and collaboration needs a new paradigm, platform and form factors.

Who's Going to Own What and Other Musings

Fred Knight | April 23, 2012 |
The cloud, SIP Trunking, management and WebRTC have emerged as leading-edge topics for the rest of this year.

New Beginnings for UC and Social

Fred Knight | March 20, 2012 |
What's needed is an approach to social that's grounded in how businesses actually operate rather than just transferring what we do during our private time.

Dave Yedwab, Industry Analyst, Passes

Fred Knight | February 24, 2012 |
Dave was smart and funny, but above all else he was considerate, a gentle man and a gentleman.

A Long and Winding Road

Fred Knight | February 14, 2012 |
The migration path for enterprise communications and collaboration has lots of twists and turns, and we're nowhere near the end.

IT's Consumerization Challenge

Fred Knight | January 10, 2012 |
IT has to balance end users' demands with the enterprise's requirements for manageability, reliability, security and availability.
 


May 23, 2018

If Cisco is a critical strategic supplier for you, then its vital for you to understand the most recent announcements around Webex Teams, and how to build your migration path for the next generatio

April 25, 2018

Yesterdays simple phone call to a contact center or business location is rapidly becoming todays interactive session, spanning multiple channels and devices. If you need to know how Omnichannel can

March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.