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Ken Landoline is Principal Analyst in Ovum's Customer Engagement team, specializing in on-premises and cloud contact center technologies and applications, such as IVR and contact center business process outsourcing.
He provides analysis and insight into contact center management, technology, ops workforce and customer engagement problems.
Prior to joining Ovum in 2016, Ken held analyst positions at Current Analysis and Yankee Group. He also has held voice telephony positions at global companies like Siemens, Fujitsu America, and ITT Worldcom.