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Ajay Marihal & Amit Lad, Tata Communications

Ajay Marihal, Associate Vice President, Tata Communications

Ajay Marihal has over 25 years of experience in technical and business leadership across all the verticals, with special focus around Digital Customer Experience and Industrial Internet of Things (IIOT). He heads the Global CCaaS Product Management & Digital CX practice at Tata Communications. He has extensive industry experience covering technology, business development, commercial and delivery across all the verticals.
Amit Lad, Associate Director (CX Platforms) 
A Customer Experience Technology Evangelist with over 16 years’ experience in Leadership roles with proven results in establishing and growing advance communication and digital customer exp business in enterprises, carrier, SI and hosted /SaaS markets. Amit Lad is an intrapreneur recognized for transformational impact and disrupting the traditional CC market by blending innovation with cloud contact center platforms, telco services and professional services integrated as packaged CCaaS offering.