As Senior Vice President of Advanced Services for Yorktel, Joseph is responsible for development, services delivery, and execution for Yorktel's managed services customers worldwide. His team serves as Yorktel's management consultancy division, advising clients on strategic, architectural, operational, and implementation planning, working side by side with customer teams to ensure that unified communication strategies align with organizational goals and objectives. Since joining Yorktel, he has expanded the scope of Yorktel's Professional Services portfolio to include: Roadmap and Strategic Planning; Architecture Layout and Design; Operational Assessment and Execution; End-user Adoption; and Ongoing Training.
Prior to joining Yorktel, Joseph served in various leadership and managerial roles at Merck, where his team successfully led project and change management, platform engineering, level three support and maintenance, as well as financial planning for enterprise UC, collaboration, and content management systems.
Joseph credits his success to several mentors, who instilled an ethos of diligence, teamwork, and humility. Their years of tutelage and guidance have provided him with the ability to focus on goal-setting and problem-solving; nurture and develop talent to execute autonomously and as part of a team; and communicate with both team members and clients in a manner that fosters productivity and efficiency.