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APIs & Embedded Communications

Going All-in on Digitalization: You Need an API Framework

Discover the best way to ensure you have the flexibility to customize in a way that will allow your organization to optimize customer engagement.
September 15, 2021

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To optimize customer engagement, contact centers today must embrace the cloud model, commit to delivering self-service, streamline customer-agent interactions via automation, and support omnichannel communications. However, piecing all this together can be challenging. That’s why a flexible, scalable API framework that allows for customization is critically important.
 
Download this whitepaper to:
 
  • Discover the value of voice, messaging, and other communications APIs in delivering end-to-end engagement
  • See how programable communications fit into a variety of digital business workflows
  • Get an understanding of what to look for in an API framework

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