No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Going All-in on Digitalization: You Need an API Framework

Framestock__Presentation1.jpg

Image: Framestock - stock.adobe.com

 
To optimize customer engagement, contact centers today must embrace the cloud model, commit to delivering self-service, streamline customer-agent interactions via automation, and support omnichannel communications. However, piecing all this together can be challenging. That’s why a flexible, scalable API framework that allows for customization is critically important.
 
Download this whitepaper to:
 
  • Discover the value of voice, messaging, and other communications APIs in delivering end-to-end engagement
  • See how programable communications fit into a variety of digital business workflows
  • Get an understanding of what to look for in an API framework

Recommended Reading: