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AI Voice
AI and Customer Onboarding: Enhancing Efficiency, EngagementAI and Customer Onboarding: Enhancing Efficiency, Engagement

Deploying AI can help customers simplify the onboarding process they go through when encountering a brand for the first time.

byNathan Eddy
Jun 4, 2024
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1 Min Read
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
Assistants & Copilots
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect EasierNo Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
byMatt Vartabedian
May 31, 2024
1 Min Read
Digital Assistant working on computer
AI & Automation
Do Something About AI—But Know What You’re DoingDo Something About AI—But Know What You’re Doing
byEric Krapf
May 31, 2024
1 Min Read
How Much Can AI Improve Productivity?
AI & Automation
How Much Can AI Improve Productivity?How Much Can AI Improve Productivity?
byEric Krapf
May 24, 2024
1 Min Read
No Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS Marketplace
Telecommunication Technology
No Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS MarketplaceNo Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS Marketplace
byHannah Warfel
May 24, 2024
1 Min Read
Generative AI Unveils a World of Limitless Contact Centers
Assistants & Copilots
Generative AI Unveils a World of Limitless Contact CentersGenerative AI Unveils a World of Limitless Contact Centers
byNoam Fine
May 20, 2024
1 Min Read
Happy contact center agents
AI & Automation
The Big Reveal: Genesys AI Experience
The Big Reveal: Genesys AI Experience
May 20, 2024
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1 Min Read
bySheila McGee-Smith
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft's Going Places
Assistants & Copilots
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft's Going Places
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft's Going Places
May 17, 2024
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1 Min Read
byMatt Vartabedian
If AI Is the Answer, What Are the Right Questions to Ask?
AI & Automation
If AI Is the Answer, What Are the Right Questions to Ask?
If AI Is the Answer, What Are the Right Questions to Ask?
May 17, 2024
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1 Min Read
byEric Krapf
Testing Gen AI Use Cases in UCaaS Platforms, Part 2
UCaaS
Testing Gen AI Use Cases in UCaaS Platforms, Part 2
Testing Gen AI Use Cases in UCaaS Platforms, Part 2
May 13, 2024
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1 Min Read
byBrent Kelly and Kevin Kieller
Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3
UCaaS
Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3
Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3
May 13, 2024
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1 Min Read
byBrent Kelly and Kevin Kieller
Learning to Live With Your UCaaS LLM, Part 1
UCaaS
Learning to Live With Your UCaaS LLM, Part 1
Learning to Live With Your UCaaS LLM, Part 1
May 13, 2024
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1 Min Read
byBrent Kelly and Kevin Kieller
No Jitter Roll: ServiceNow Makes Multiple Announcements at Knowledge 2024
Video Conferencing
No Jitter Roll: ServiceNow Makes Multiple Announcements at Knowledge 2024
No Jitter Roll: ServiceNow Makes Multiple Announcements at Knowledge 2024
May 10, 2024
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1 Min Read
byHannah Warfel, Associate Editor
Tackling the Hard Part on Enterprise AI
AI & Automation
Tackling the Hard Part on Enterprise AI
Tackling the Hard Part on Enterprise AI
May 10, 2024
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1 Min Read
byEric Krapf
The new Webex logo
Assistants & Copilots
What is the Cisco AI Assistant for Webex?
What is the Cisco AI Assistant for Webex?
May 10, 2024
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1 Min Read
byNo Jitter Staff
Look, it's artificial intelligence on the screen, ably assisting us
AI & Automation
No Jitter Midroll: Yellow.ai Debuts Orchestrator LLM AI
No Jitter Midroll: Yellow.ai Debuts Orchestrator LLM AI
May 9, 2024
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1 Min Read
byMatt Vartabedian
Meet Sprinklr Digital Twin
AI & Automation
Meet Sprinklr Digital Twin
Meet Sprinklr Digital Twin
May 7, 2024
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1 Min Read
bySheila McGee-Smith
No Jitter Roll: Another Slew of Gen AI-related News from AWS, RingCentral, Qualtrics and Avaamo
AI & Automation
No Jitter Roll: Another Slew of Gen AI-related News from AWS, RingCentral, Qualtrics and Avaamo
No Jitter Roll: Another Slew of Gen AI-related News from AWS, RingCentral, Qualtrics and Avaamo
May 3, 2024
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1 Min Read
byMatt Vartabedian
Someone rating customer service
Customer Experience
Do We Still Need Human Customer Agents? Yes.
Do We Still Need Human Customer Agents? Yes.
May 3, 2024
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1 Min Read
byEric Krapf
logo in a gray background |
Assistants & Copilots
No Jitter Gen AI Editorial Policies
No Jitter Gen AI Editorial Policies
May 1, 2024
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1 Min Read
byNo Jitter Staff
Conversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the Model
AI Collaboration
Conversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the Model
Conversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the Model
Apr 24, 2024
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1 Min Read
byMatt Vartabedian
AI technology
AI & Automation
Where Does AI Go From Here?
Where Does AI Go From Here?
Apr 23, 2024
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1 Min Read
byIrwin Lazar
Generative AI Offers Unique Shadow IT Challenges
AI Voice
Generative AI Offers Unique Shadow IT Challenges
Generative AI Offers Unique Shadow IT Challenges
Apr 19, 2024
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1 Min Read
byEric Krapf
No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
Workspace
No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
Apr 19, 2024
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1 Min Read
byMatt Vartabedian
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
AI Voice
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
Apr 16, 2024
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1 Min Read
byTom Brannen
Can Gen AI Solve the Problems It Creates?
AI & Automation
Can Gen AI Solve the Problems It Creates?
Can Gen AI Solve the Problems It Creates?
Apr 12, 2024
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1 Min Read
byEric Krapf
Chatbots and Generative AI
Assistants & Copilots
Questioning the Future of Generative of AI
Questioning the Future of Generative of AI
Apr 11, 2024
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1 Min Read
byDave Michels
Look, it's artificial intelligence on the screen, ably assisting us
AI & Automation
AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business
AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business
Apr 10, 2024
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1 Min Read
byScott Murphy
Image illustrating the intersection of AI and the judiciary.
AI & Automation
Considerations for AI Product Acquisition
Considerations for AI Product Acquisition
Apr 9, 2024
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1 Min Read
byMartha Buyer
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
CRM
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
Apr 5, 2024
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1 Min Read
byMatt Vartabedian
AI Gets Real at Enterprise Connect 2024
AI Voice
AI Gets Real at Enterprise Connect 2024
AI Gets Real at Enterprise Connect 2024
Apr 5, 2024
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1 Min Read
byEric Krapf
What are OtterPilot & Otter AI? Key Features & Benefits
AI Voice
What are OtterPilot & Otter AI? Key Features & Benefits
What are OtterPilot & Otter AI? Key Features & Benefits
Apr 2, 2024
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1 Min Read
byNo Jitter Staff
How AI Could Shorten the Work Week
Employee Experience
How AI Could Shorten the Work Week
How AI Could Shorten the Work Week
Apr 2, 2024
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1 Min Read
byNathan Eddy
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Employee Experience
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Mar 29, 2024
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1 Min Read
byNo Jitter Staff
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Assistants & Copilots
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Mar 27, 2024
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1 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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