Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication and collaboration spaces. Leading off this week, we highlight: Kore.ai's launch AI for Process and its no-code AI platform; Intermedia's rollout of Contact Center for Microsoft Teams; 8x8’s enhancements to its Platform for CX; Twilio's new interactive rich content features for RCS; RingCentral's new Studio and AI Clips features; NUWAVE's Teleport, a PBX-to-Multi-UC migration product.

In Deals, we cover Wrike’s finalization of its Klaxoon purchase, and details of TELUS’s new partnership with Movius.

In Reports: UiPath published a report highlighting the rising interest, investment, and concern about AI agents; ISG published a report discussing the increasing use of generative AI in enterprise workflow automation; a Glia survey highlighted some of the challenges associated with existing contact center technologies; and Deloitte Digital published a report on the challenges facing Chief Experience Officers.

Products

Kore.ai Launches AI for Process

The provider of AI solutions for enterprises announced AI for Process, a no-code platform for building, deploying, and managing custom AI agents or Agentic Apps. AI for Process includes multiple specialized AI agents, including an Orchestrator Agent that coordinates workflows, Reasoning Agents to handle complex decision-making; Task Agents to automate workflows, Knowledge Agents to process enterprise information, and API Agents to manage system integrations.

AI for Process also introduces a proprietary Agentic RAG (Retrieval-Augmented Generation), which integrates retrieval capabilities with intelligent agent orchestration. The platform includes an Agent Evaluation Framework which can be used to assess agents across multiple metrics.

AI for Process offers integration with commercial or open-source LLMs and cloud providers (AWS, Azure, Google Cloud) and includes pre-built connectors for enterprise data sources and APIs, along with real-time data synchronization.

The platform also includes a Human-in-the-Loop feature so that people can be involved in monitoring what the agents are doing. The platform’s Security and Governance features provide data anonymization, protection against prompt injection attacks, custom content filters, and audit trails. Centralized governance controls help manage role-based access to data while AI guardrails and compliance help further mitigate risk.

Lastly, the AI Process No-Code Development Environment features a visual workflow designer, 65+ pre-built prompt templates, and drag-and-drop integration. It also features testing, validation, version control, and deployment management tools.

Intermedia Announces Availability of Contact Center for Microsoft Teams

The provider of cloud communications solutions added contact center functionality to its previously launched Intermedia Unite for Teams Advanced. This new offering allows enterprises to use Microsoft Teams for both unified communications and contact centers and includes features such as:

Microsoft Teams Phone licenses are not required to use Intermedia's Teams integrations. Businesses only need a Microsoft 365 Business Basic (or higher) license, an Intermedia Unite for Teams Advanced license for UC capabilities, and an Intermedia Contact Center for Teams license for advanced customer experience functionality.

8x8 Enhances the 8x8 Platform for CX

The multifaceted communications platform announced multiple updates to its 8x8 Platform for CX. Some of the enhancements include:

Other updates include mobile device management for retail operations, and desk phone multicast paging.

Twilio Debuts New Interactive Rich Content Features for RCS

Twilio released new features for RCS including Rich Content Cards, Media Integration, and Rich Card Carousels to enhance RCS messaging.

Rich Card allows businesses to send media-rich messages that include images, videos, quick reply, and call-to-action buttons. These cards can be tailored to fit the context of the conversation. With Media Integration, organizations can include images, videos, and documents in the message. Rich Card Carousels allowing businesses to send a horizontally scrolling list of carousel cards embedded with rich content. Each card can contain media, text, call-to-action, and quick reply buttons.

Twilio's Rich Card, Media, and Rich Card Carousel features are supported on both WhatsApp and RCS.

Source: Twilio

RingCentral Events Launches Studio and AI Clips

The provider of business communications solutions unveiled Studio and AI Clips, which are both new features in the RingCentral Events platform. Studio is geared toward users tasked with hosting and managing live streams and virtual events. It includes features for event specialists, such as the ability to serve up pre-uploaded content (videos, music, and images), maintain a private backstage chat, multi-select content/speakers to move on/off screen, and slide control for all speakers. Additionally, those speaking can directly engage in attendee chat, highlight chat/Q&A, AI Q&A categorization, and showcase polls, emoji reactions, and CTA banners directly on screen. Engagement analytics are available through dashboards, integrations, .csv reports, and API for organizers to follow up post-event.

AI Clips allows users to one-click generate within the video editor AI-generated highlight snippets from the event recordings. These snippets can be manually edited and shared.

These Studio capabilities are available now at no additional cost to RingCentral Events customers.

NUWAVE Launches Teleport for PBX-to-Multi-UC Migration

The provider of iPILOT, a multi-unified communications service management platform, launched the new Teleport feature which resides in the iPILOT platform. In short, iPILOT provides a “single-pane-of-glass” view and control over an organization’s communications infrastructure. Teleport enables organizations to automate and streamline PBX-to-UC migrations by minimizing and/or eliminating the amount of manual migration effort. Currently, Teleport works with both Microsoft Teams, Cisco Webex, and soon, Zoom Phone. Teleport is available for free as part of the iPILOT platform and will be accessible to all iPILOT partners and their customers globally.

Source: NUWAVE

Deals

Wrike Closes Klaxoon Acquisition

The work management solutions provider announced the completion of its acquisition of Klaxoon, a provider of visual collaboration solutions. The integration of Wrike and Klaxoon into a single platform enables structured work management to be combined with infinite whiteboards and visual engagement tools, AI-powered analytics, and recommendations to streamline workflows and support synchronous and asynchronous collaboration across teams.

Source: Klaxoon

TELUS Partners with Movius for Secure Communications Solution

TELUS, a communications technology company, and Movius, a provider of secure, AI-powered, purpose-driven communications software, collaborated to introduce: TELUS Unified MultiLine.

Only available to businesses in Canada through the Telus partnership, TELUS Unified MultiLine integrates voice calling and SMS with Microsoft Teams, Cisco Unified Communication Manager (CUCM), and Salesforce, while supporting standard messaging applications including WhatsApp. The platform offers enhanced security features, including optional call and message recording capabilities that will support requirements in regulated industries. TELUS Unified MultiLine is device agnostic, allowing for various bring-your-own-device scenario

Reports

UiPath Report: Agentic AI is Driving Investment

Enterprise automation and AI software company released the UiPath 2025 Agentic AI Report based on a survey of more than 250 U.S. IT executives at companies with revenue over $1 billion and qualitative interviews with senior technology leaders. The report defined an AI Agent as “a software entity that uses AI techniques to perceive its environment, process information, and take actions to achieve specific goals or objectives. AI agents can operate autonomously or semi-autonomously and are designed to mimic human decision-making or problem-solving processes in a given domain.”

One of the report’s findings was that IT leaders cite IT security (56%), cost (37%), and integration with existing systems (35%) as primary areas of concern, with those in heavily regulated industries most concerned about compliance.

Source: UiPath 2025 Agentic AI Report

ISG Study Finds AI Boosts Business Service Automation at U.S. Enterprises

ISG, a global technology research and advisory firm, published the 2024 ISG Provider Lens Intelligent Automation Services report for the U.S. It found that U.S. enterprises are aggressively adopting low-code/no-code platforms with user-friendly interfaces to accelerate automation development which helps, according to ISG, organizations align automation with business goals instead of just operational objectives. In addition to using Gen AI in customer service, other current applications of GenAI in the U.S. include using LLMs to automate software system updates, feature releases, patches, and configurations. AI tools can analyze historical data to predict the best times to carry out these actions without causing disruptions. Organizations are also beginning to roll out systems that use AI models to detect, diagnose, and resolve issues autonomously, increasing uptime and business resilience.

Glia Survey Uncovers Widespread Dissatisfaction with Current Contact Center Tech

Glia provides customer interaction technology solutions. The company released a report, based on a survey of leaders and executives in banking, credit unions, and insurance, which found that 69% of respondents felt that their contact center technology wasn’t meeting expectations, and 31% rank long hold times and unresolved calls as among their top frustrations. Ninety-one percent of respondents indicated that customer experience is the starting point for AI, yet uncertainty persists around implementation. And more than 50% of respondents said they face staffing challenges and high turnover.

Deloitte Digital: CXO Still Making the Case for Experience

According to new research from Deloitte Digital, new priorities have surfaced for Chief Experience Officers (CXOs) in 2025. Note that Deloitte defines the CXO role as the “champion of the experiences of humans” both internal to the company (employees) and its customers.

The study found that on average, experience leaders spend nearly 40% of their time making the case for experience. Additionally, less tenured CXOs are prioritizing measurement above all else, while those with more tenure prioritize collaboration across the business with other leaders and functions. The following graphic illustrates some of the top challenges reported by the surveyed CXOs (250 US-based representing either customer or workforce experience), including: integrating Gen AI capabilities across the customer experience and adding training to support employee use of Gen AI. Deloitte also ran this survey in 2023 and notes that a few challenges took the top slots in 2024 while some dropped out of the top 5.

Source: Deloitte Digital, Evolving the CXO Role

This Week on No Jitter

In case you missed them, here are some of our top stories:

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