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Ebook: Enriching Human Connections
Early proponents of AI overpromised – and underdelivered. That has changed.
Today, contact centers increasingly use artificial intelligence (AI) to improve performance; boost efficiency; and deliver a more individualized, empathetic customer experience at scale. Early AI adopters are now reaping big rewards. And, as the competitive advantages of AI expand, adoption is accelerating. If you’re not leveraging the power of AI – or getting enough out of the AI applications you already have – it’s time to rethink your strategy.
In this ebook, you’ll get:
• Critical lessons from first-generation AI deployments
• Key strategies for AI success today (Hint: it’s all about the people)
• Targeted use cases your peers have already employed – and succeeded with