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State of Utah Makes the Case for IntervoiceState of Utah Makes the Case for Intervoice
In September 2006 market-leading self service vendor Intervoice acquired the assets of Nuasis, a fledgling SIP-based contact center solution provider. Part of the rationale behind the acquisition was that the Nuasis NuContact solution would allow Intervoice to participate in the market transition from TDM to IP-based technology, already in full swing in the PBX market by then but still emerging in the contact center.