No Jitter

Featured Content

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What You Can Learn from Three Different AI Deployments

Matt Vartabedian

October 02, 2024

At the opening keynote for EC AI 2024, three enterprise communications technology professionals shared their perspectives on implementing AI solutions in their organizations.

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Lessons in (Tech) Leadership from Walmart’s Glick

Matt Vartabedian

October 02, 2024

Walmart’s David Glick shares three tenets that he believes are necessary to leading a team, and a division, through technology change.

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Twitter’s Business Impact Has Changed – And Not For the Better

Dave Michels

October 01, 2024

The shift in the social media landscape marks a significant customer experience loss, crippling sentiment monitoring, diffusing the brand landscape and fraying customers’ perceptions of being able to...

News & Views

8 Practices Leading to Success with Connected Workspace Apps

Beth Schultz

September 30, 2024

A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work management.

No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers

Matt Vartabedian

September 27, 2024

Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for Payers.

Top 5 Announcements from Bandwidth Reverb24

Zeus Kerravala

September 27, 2024

At Reverb24, Bandwidth shared several new developments aimed at improving enterprise communications.

Collaboration and Communications Security is Still Lacking

Irwin Lazar

September 26, 2024

Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.

Work Relationships Are Not in a Great Place

Lisa Schmeiser

September 26, 2024

There's an opportunity for management to examine how their relationship to their work differs from their reports' relationship to work -- and figure out how to identify areas to change.