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October 02, 2023
Microsoft and Google are adding genAI tools to their office productivity suites. Whether these tools will improve productivity remains to be seen.
October 02, 2023
According to recent research, telcos haven't given enterprise customers any reason to be optimistic about technological innovations done in a timely fashion, or competitive pricing in the market.
September 29, 2023
Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
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October 10, 2023
Bandwidth
There’s no doubt that Artificial Intelligence will transform the contact center landscape—the question is how. Nearly half of enterprises...

October 10, 2023
Bandwidth
There’s no doubt that Artificial Intelligence will transform the contact center landscape—the question is how. Nearly half of enterprises...

September 28, 2023
Twilio
Enterprises that want their contact centers to be revenue generators and profit centers are looking to AI to fuel the next generation of...