No matter what size your company is today or how fast you want to grow, the Genesys Customer Experience Platform can help your business deliver consistent, seamless and personalized customer experiences across all channels and interactions.
As contact center operators look for ways of increasing agility, and running more efficiently and cost effectively, they're increasingly finding value in migrating from outdated, inflexible, and complex on-premises contact center systems and tools to cloud-based contact center software. Read more in this No Jitter Industry Insights report sponsored by Serenova (formerly LiveOps Cloud).
Selecting and deploying endpoints that best match user
requirements is critically important to any successful transition to Microsoft's Skype for Business UC platform. Discover key decision points in this report.
Accurate forecasting and staffing provide a foundation for great customer service. Get the help you need in this new toolset from ICMI and Serenova (formerly LiveOps Cloud).
Nemertes Research recently completed research focusing on digital transformation and enabling technologies. In this whitepaper by Robin Gareiss, president of Nemertes, learn how IT leaders are leveraging these initiatives to get funding and support for telecom and network upgrades.
How salaries, satisfaction and opportunities stack up for communications professionals
In this Frost & Sullivan whitepaper, discover how deploying a full suite of management solutions can provide opportunities to deliver complete reports and real-time feedback.
Read this report and discover why Nectar has received the Frost & Sullivan 2015 Global Customer Value Leadership Award, a compelling third-party validation of its growth strategy and customer delight.
WebRTC For Dummies, Sonus Special Edition, helps you understand what WebRTC is all about, what it takes to deploy it, and the benefits you gain when you make the move to WebRTC. If you're ready to figure out how WebRTC can help your business, download this ebook today.
This Buyer's Guide is designed to help enterprises evaluate an SBC appropriate for their businesses and distinguish an average SBC from one that delivers superior performance and features. Download this Sonus guide and learn what you need to know for properly sourcing or purchasing an SBC.
Skype for Business for Dummies, formerly Lync Enterprise Voice for Dummies, shows how you can replace your current voice system with one that also enables video and collaboration. You can increase your productivity, while reducing costs.
With Session Border Controllers for Dummies you will learn how implementing SBCs will increase a network's security while allowing Enterprises and Service Providers to save money without compromising features or functionality
Now that you have decided to adopt Skype for Business in your Unified Communications (UC) environment, the next step is to determine which implementation option would make the most sense given the specific needs of your business. There are several different approaches you could consider including a self-managed on-premises deployment, a managed service of an on-premises deployment, a hosted deployment with a Communications Service Provider (CSP), or Microsoft's Office 365 Cloud PBX. This white paper will focus on the Microsoft Office 365 Cloud PBX deployment option.
As an enterprise or a service provider moving toward the future of Cloud networking you may have questions about Software-Defined Networking (SDN). Read this book to understand what SDN is, how it works, and how to choose the right Cloud networking solution.
In this case study from West Safety Services, learn how Boeing took proactive measures to protect its workforce from a dangerous threat and helped first responders assess and triage emergency situations using E9-1-1 situational awareness.
Customer experience is a key differentiator in today's ultra-competitive environment. In this whitepaper, get an overview of the digital expectations and habits of today's digital consumers, and discover practical next steps for transforming customer experience from dated to digital.
Microsoft's new Surface Hub is the ideal solution for organizations looking to better facilitate group collaboration among dispersed teams and increase business performance.
How does a major, international mobile software company simultaneously manage its global customer service calls and balance development resources? By using a visual, rapid application development platform that makes it easy for anyone to build, deploy, and manage self-service applications.
Read this data sheet and learn how the CoSo Cloud Pilot Service can help your organization discover the benefits it can realize with Skype for Business with Enterprise Voice.
In this whitepaper, explore cloud vs. on-premises communications use cases.
Open collaboration and huddle spaces are growing in popularity as organizations encourage more collaborative cultures. Download the tech paper, "Adapting a New Way to Work: How to Design Successful Open Collaboration Spaces," to learn the must-haves of a modern open collaboration space.
If your organization is or has plans to upgrade its communications infrastructure, especially to a cloud-based solution, this whitepaper/eBook by independent consultant David Stein, of Technology Consulting Group, will prove to be an insightful resource.
Download this September 2015 report to find out why RingCentral is recognized as a leader in UCaaS by Gartner Group as a result of their annual research into this key market sector.
Learn why Virgin Business Media recommends Jabra headsets as part of its unified communications solutions.
From tech skills to earning potential, this report explores the careers of enterprise communications professionals
Read this report, which surveyed over 2,449 workers aged 18-65 across the U.S., the U.K., France, Germany, Russia, Japan, China, Denmark, Sweden and Norway and outlines knowledge workers' collaboration and concentration challenges. For example, over one third of the workforce thinks meetings reduce productivity and almost half are interrupted by background noise.
Unified communications has made what was once impossible -- meaningful collaboration with people who aren't in the room -- not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.
Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations -- and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.
The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible.
Skype for Business is an increasingly popular UC solution. However, deploying Skype for Business doesn't automatically guarantee a quick return on investment. To improve your chances, take a look at these 5 tips.
It wasn't long ago that new employees would receive a desk phone and a voicemail password when they first started. Times sure have changed. Learn about the 3 types of new knowledge workers and what headsets they need to communicate and collaborate.
There's little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Find out 5 ways high-quality headsets will improve your UC ROI.
With a rapidly growing install base of communication clients, the business headset market is reaching a tipping point. Couple that with substantial increases in productivity and headsets are going mainstream for knowledge workers.
Multiple research reports have examined the upside of the Unified Communications market recently. They vary on methodology and projections, but one thing is clear: The market is definitely growing, and fast!
The adoption of IP underlies the intersection of real time communications between mobile and fixed carriers and today's connected enterprise.
Learn how this global architecture firm increased employee productivity and satisfaction by moving to a softphone-based environment with headsets.
Learn how Cisco overcame the challenges of an open office floorplan in its California headquarters to improve internal serve levels through higher call quality and faster issue resolution.
What are the common barriers that disrupt the adoption of a Unified Communications platform? Understand the strategies you can use to overcome the barriers to end user adoption.
This new white paper from IHS Infonetics Research Director Diane Myers explores why the integration of business applications with voice communication has been building momentum over the past several years. Find out how customers of Salesforce.com, Office 365, Google for Work apps, and data storage or repositories such as Dropbox have increased communications touchpoints and gained greater workflow efficiencies by adding communications into their business apps.
Here's a stat from FEMA that may keep you from sleeping soundly tonight: Forty percent of businesses never reopen after a disaster. Read this white paper to learn how you can speed your recovery and ensure business continuity by using a cloud communications system. Explore how cloud communications increases your flexibility and resilience, reduce capital expenditures, and give you the ability to manage communications from any location.
Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.
Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.
Understand the benefits of Skype for Business
Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.
Delivering Cost Effective Enterprise Communications Solutions via WebRTC