Whitepapers
voxbone

WebRTC in the Enterprise

Turning challenges to opportunities for enterprise use cases

 
oracle

Best Practices from Deployments of Oracle Enterprise Operations Monitor

IT leaders must ensure that the management of the UC infrastructure is a priority rather than an afterthought.

 
ipswitch

Are Zombies Eating the Brains of Your Network?

Tools for Hunting IT Problems that Keep Coming Back to Life

 
ipswitch

EMA Radar for Enterprise Network Availability Monitoring System (ENAMS): Q3 2014 Report Summary and Ipswitch Profile

This EMA Radar report is intended to assemble a clear picture of the current range of ENAMS products in the marketplace, including how they differ in terms of product approach, core strengths, and weaknesses; the total cost of ownership and operations; and the relative strength/size of supplier vendors.

 
oracle

Centralized vs. Distributed SIP Trunking: Making an Informed Decision

This white paper reviews SIP trunking service benefits, deployment options, and implementation challenges, and explains how enterprise session border controllers can help IT teams streamline SIP trunk installations and ensure high reliability and service quality for IP communications.

 
riverbed

Lifecycle Management is the Key to Successful UC

To maximize the value of UC deployment and enjoy a rapid ROI, it's critical organizations invest wisely in UC management.

 
oracle

Enabling WebRTC Services for the Enterprise

This white paper will describe the concepts, technologies, and solutions required in order to provide enterprise-grade WebRTC-based communications.

 
oracle

Delivering Enterprise-Class Communications with WebRTC

Delivering Cost Effective Enterprise Communications Solutions via WebRTC

 
audiocodes

AudioCodes: Western Growers Case Study

A Seamless Upgrade from Legacy Avaya to Microsoft Lync, enabled by AudioCodes.

 
interactive_intelligence

Flexibility in the Cloud

As the pace of technology continues to accelerate, business leaders need to respond quickly to meet their customer expectations for consistent and integrated multichannel support. Social and mobile channels have become the new norm for contacting a company, and companies must create a new support strategy to serve the next generation customer. However, the uncertainty of the existing business environment causes companies to defer decision-making to upgrade their current customer support operations.

 
interactive_intelligence

Contact Center Metrics that Matter

The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties - as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today.

 
interactive_intelligence

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience

As a consumer, the experience of going to a website or a local store to buy a product should not be trivial. A consumer should be able to buy a product and expect the service they need at the store, on a website, or by contacting the call center. But the reality is that many companies are failing to provide a suitable customer experience that offers these options.

 

November 5, 2014
With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...