Whitepapers
shoretel

How to Keep UCC Costs Down as Complexity Grows

How can companies keep communications costs down as complexity grows? Now is the time to compare vendors and assess your total cost of operation (TCO). Read this report and discover how Nemertes' 2016 TCO research shows ShoreTel customers spend the least on their IPT and UCC solutions.

 
nureva

Making a Sound Decision for Next-Generation Team Collaboration

In this sponsored whitepaper, produced by No Jitter, learn why a vastly improved audio experience is an imperative for today's virtual meeting experience. You'll discover how high-quality audio can make the difference between collaboration success and failure.


 
nojitter_research

The Evolving Enterprise View on Cloud Communications

In August-September 2016, for the second year in a row, No Jitter surveyed our audience of enterprise communications decision-makers about their perceptions of cloud-based or hosted communications services. Read this No Jitter Research report for our findings.

 
oblong_industries

Driving Innovation at Fujitsu

In this case study, learn how Fujitsu is advancing the implementation of innovative practices at its Open Innovation Gateway in Silicon Valley using Mezzanine, an immersive visual collaboration platform from Oblong Industries.

 
oblong_industries

Changing the Meeting Paradigm at PwC

PwC created its Delta Room in Paris to be the next-generation meeting space. This space spurs innovative thinking and deep engagement, transforming client briefings from one-way presentations to collaborative conversations. In this case study, explore how PwC uses immersive visual collaboration.

 
flowroute

Developing a Strategy for High-Value Cloud Communications

As enterprises migrate their communications spend to the cloud, they are finding value in the ability to embed communications into core business processes and applications. Read this IDC Technology Spotlight to discover the unique challenges of going to market with integrated, real-time communications solutions and learn about the role communications service providers play in helping to solve these challenges.


 
flowroute

The Value of Embedded Communications in the Cloud

The cloud is enabling real-time communications in new and innovative ways. Businesses that aren't embracing the ability to deliver calling and messaging capabilities into their customer experiences risk being left behind. In his new report, IDC's Mark Winther discusses the growing demand for real-time communications and what buyers should look for when selecting a provider of cloud communications services.

 
west_ipc

The New Rules of the Inbound Contact Center

With a cloud system that provides the tools for contact center managers to easily create and change customer contact flows (without recourse to the IT department), the only barrier to improved customer experience is the imagination.

 
sonus

Intelligent Session Control for the Enterprise

Enterprises have changed dramatically in the way they do business and the way they communicate. They strive to meet employee and customer needs in this BYOD world where technology advances quickly. Communication is vital, and must be managed and secured. With more than 50 billion minutes of SIP-based communications every month occurring over Sonus solutions, we have a deep understanding of how to manage and secure these communications.

 
sonus

Miercom Report: Performance Verification of Sonus SBC SWe

In this independent performance assessment, Miercom reports on the Sonus SBC SWe -- a virtualized software version of the company's popular appliance-based session border controllers.

 
sonus

Securing Real-Time Communications for Dummies

This latest free Dummies book from Sonus details potential cyberattacks and describes ways in which enterprises can secure their systems to protect against such attacks. This is a critical must-read guide for any enterprise engaged in real-time communications.

 
ringcentral

Frost & Sullivan: 2016 North American Hosted IP Telephony and UCaaS Company of the Year Award

RingCentral was recognized by global research and analysis firm Frost & Sullivan as Company of the Year in Hosted IP Telephony and UCaaS, North America. In its report, Frost & Sullivan concluded that, "RingCentral stands out as a true visionary and trailblazer in the North American cloud communications services market."

 
ringcentral

The State of Cloud Communications

In its second-annual Cloud Communications Survey, No Jitter Research found continued growth in the use of cloud-hosted services to meet communications needs. The 2016 results reveal that two-thirds of respondents already using cloud-hosted communications intend to bring on additional services within the next 12 months, with a particular focus in four functional areas. Learn more in this No Jitter Industry Insights report sponsored by RingCentral.

 
genesys

Deliver Next-Generation Customer Experiences Today with Genesys

No matter what size your company is today or how fast you want to grow, the Genesys Customer Experience Platform can help your business deliver consistent, seamless and personalized customer experiences across all channels and interactions.

 
serenova

The Modern Contact Center: Finding Value In Cloud-First, API-Driven Models

As contact center operators look for ways of increasing agility, and running more efficiently and cost effectively, they're increasingly finding value in migrating from outdated, inflexible, and complex on-premises contact center systems and tools to cloud-based contact center software. Read more in this No Jitter Industry Insights report sponsored by Serenova (formerly LiveOps Cloud).

 
serenova

The Multichannel Scheduling & Forecasting Tool Kit

Accurate forecasting and staffing provide a foundation for great customer service. Get the help you need in this new toolset from ICMI and Serenova (formerly LiveOps Cloud).

 
att

Catalyst for Change: Digital Transformation Strategies Require Telecom, Network Upgrade

Nemertes Research recently completed research focusing on digital transformation and enabling technologies. In this whitepaper by Robin Gareiss, president of Nemertes, learn how IT leaders are leveraging these initiatives to get funding and support for telecom and network upgrades.

 
enterprise_connect

No Jitter/Enterprise Connect 2016 Career & Salary Survey: Communications Careers in Context

How salaries, satisfaction and opportunities stack up for communications professionals

 
nectar

You Know You Need to Monitor Your UCC Network: But What Isn't the Data Telling You?

In this Frost & Sullivan whitepaper, discover how deploying a full suite of management solutions can provide opportunities to deliver complete reports and real-time feedback.

 
nectar

Frost & Sullivan 2015 Global Proactive Network Management and Monitoring Solutions for Enterprise Customers, Customer Value Leadership Award

Read this report and discover why Nectar has received the Frost & Sullivan 2015 Global Customer Value Leadership Award, a compelling third-party validation of its growth strategy and customer delight.

 
sonus

WebRTC for Dummies

WebRTC For Dummies, Sonus Special Edition, helps you understand what WebRTC is all about, what it takes to deploy it, and the benefits you gain when you make the move to WebRTC. If you're ready to figure out how WebRTC can help your business, download this ebook today.

 
sonus

The SBC Buyer's Guide

This Buyer's Guide is designed to help enterprises evaluate an SBC appropriate for their businesses and distinguish an average SBC from one that delivers superior performance and features. Download this Sonus guide and learn what you need to know for properly sourcing or purchasing an SBC.

 
sonus

Skype for Business for Dummies

Skype for Business for Dummies, formerly Lync Enterprise Voice for Dummies, shows how you can replace your current voice system with one that also enables video and collaboration. You can increase your productivity, while reducing costs.

 
sonus

Session Border Controllers for Dummies

With Session Border Controllers for Dummies you will learn how implementing SBCs will increase a network's security while allowing enterprises and service providers to save money without compromising features or functionality.

 
sonus

Office 365 Cloud PBX: Options of Migrating to a Skype for Business Cloud Deployment

Now that you have decided to adopt Skype for Business in your Unified Communications (UC) environment, the next step is to determine which implementation option would make the most sense given the specific needs of your business. There are several different approaches you could consider including a self-managed on-premises deployment, a managed service of an on-premises deployment, a hosted deployment with a Communications Service Provider (CSP), or Microsoft's Office 365 Cloud PBX. This white paper will focus on the Microsoft Office 365 Cloud PBX deployment option.

 
sonus

Software-Defined Networking for Dummies

As an enterprise or a service provider moving toward the future of Cloud networking you may have questions about Software-Defined Networking (SDN). Read this book to understand what SDN is, how it works, and how to choose the right Cloud networking solution.


 
west_ipc

Increase E9-1-1 Situational Awareness

In this case study from West Safety Services, learn how Boeing took proactive measures to protect its workforce from a dangerous threat and helped first responders assess and triage emergency situations using E9-1-1 situational awareness.

 
mitel

Delivering a Digital Customer Experience for Today's Mobile Customer

Customer experience is a key differentiator in today's ultra-competitive environment. In this whitepaper, get an overview of the digital expectations and habits of today's digital consumers, and discover practical next steps for transforming customer experience from dated to digital.

 
avi_spl

Group Collaboration in the Modern Workplace: Building the Business Case for Microsoft Surface Hub

Microsoft's new Surface Hub is the ideal solution for organizations looking to better facilitate group collaboration among dispersed teams and increase business performance.

 
plum_voice

Democratize App Creation: Coding-free Rapid Application Development Enables Anyone to Build Powerful Voice Apps

How does a major, international mobile software company simultaneously manage its global customer service calls and balance development resources? By using a visual, rapid application development platform that makes it easy for anyone to build, deploy, and manage self-service applications.

 
connectsolutions

Skype for Business with Enterprise Voice

Read this data sheet and learn how the CoSo Cloud Pilot Service can help your organization discover the benefits it can realize with Skype for Business with Enterprise Voice.

 
mitel

How Cloud Communications Is Opening Up Possibilities (and Floor Space)

In this whitepaper, explore cloud vs. on-premises communications use cases.

 
avi_spl

Designing the Modern Open Collaboration Workspace

Open collaboration and huddle spaces are growing in popularity as organizations encourage more collaborative cultures. Download the tech paper, "Adapting a New Way to Work: How to Design Successful Open Collaboration Spaces," to learn the must-haves of a modern open collaboration space.

 
nec

Free Whitepaper: Enterprise Communications Platform-Premises vs. Cloud-based Telephony

If your organization is or has plans to upgrade its communications infrastructure, especially to a cloud-based solution, this whitepaper/eBook by independent consultant David Stein, of Technology Consulting Group, will prove to be an insightful resource.

 
ringcentral

RingCentral Named a Leader in Unified Communications by Gartner

Download this September 2015 report to find out why RingCentral is recognized as a leader in UCaaS by Gartner Group as a result of their annual research into this key market sector.

 
jabra

Partner Story: Virgin Media Business

Learn why Virgin Business Media recommends Jabra headsets as part of its unified communications solutions.

 
enterprise_connect

2015 Career & Salary Survey for Enterprise Communications

From tech skills to earning potential, this report explores the careers of enterprise communications professionals

 
jabra

Productivity at the Office - Challenges 2015

Read this report, which surveyed over 2,449 workers aged 18-65 across the U.S., the U.K., France, Germany, Russia, Japan, China, Denmark, Sweden and Norway and outlines knowledge workers' collaboration and concentration challenges. For example, over one third of the workforce thinks meetings reduce productivity and almost half are interrupted by background noise.

 
jabra

Why Your Remote Workers Hate You (It's Not What You Think)

Unified communications has made what was once impossible -- meaningful collaboration with people who aren't in the room -- not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.

 
jabra

Why Your UC Deployment Will Fail (and 3 Ways to Save It)

Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations -- and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.

 
jabra

The 2 Steps That Will Propel Skype for Business Adoption and Usage

The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible.

 
jabra

5 Tips for Making Skype for Business Pay Off

Skype for Business is an increasingly popular UC solution. However, deploying Skype for Business doesn't automatically guarantee a quick return on investment. To improve your chances, take a look at these 5 tips.

 
jabra

3 Types of Knowledge Workers (and What Headsets They Need)

It wasn't long ago that new employees would receive a desk phone and a voicemail password when they first started. Times sure have changed. Learn about the 3 types of new knowledge workers and what headsets they need to communicate and collaborate.

 
jabra

5 Ways Professional Headsets Improve Your UC ROI

There's little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Find out 5 ways high-quality headsets will improve your UC ROI.

 
jabra

Infographic: Headsets Going Mainstream for Knowledge Workers

With a rapidly growing install base of communication clients, the business headset market is reaching a tipping point. Couple that with substantial increases in productivity and headsets are going mainstream for knowledge workers.

 
jabra

Just How Big Is the UC Market?

Multiple research reports have examined the upside of the Unified Communications market recently. They vary on methodology and projections, but one thing is clear: The market is definitely growing, and fast!

 
mitel

Mobilizing Real Time Communications: Transformation of Business Communications

The adoption of IP underlies the intersection of real time communications between mobile and fixed carriers and today's connected enterprise.

 
jabra

Interior Architects Case Study

Learn how this global architecture firm increased employee productivity and satisfaction by moving to a softphone-based environment with headsets.

 
jabra

Cisco Case Study

Learn how Cisco overcame the challenges of an open office floorplan in its California headquarters to improve internal serve levels through higher call quality and faster issue resolution.

 
jabra

Overcoming the Barriers to Adoption of Unified Communication

What are the common barriers that disrupt the adoption of a Unified Communications platform? Understand the strategies you can use to overcome the barriers to end user adoption.

 
ringcentral

IHS Infonetics White Paper: Maximizing the Power of the Cloud; Integrating Communications with Business Applications

This new white paper from IHS Infonetics Research Director Diane Myers explores why the integration of business applications with voice communication has been building momentum over the past several years. Find out how customers of Salesforce.com, Office 365, Google for Work apps, and data storage or repositories such as Dropbox have increased communications touchpoints and gained greater workflow efficiencies by adding communications into their business apps.

 
ringcentral

Forrester Study: Contact Centers Must Go Digital or Die

Here's a stat from FEMA that may keep you from sleeping soundly tonight: Forty percent of businesses never reopen after a disaster. Read this white paper to learn how you can speed your recovery and ensure business continuity by using a cloud communications system. Explore how cloud communications increases your flexibility and resilience, reduce capital expenditures, and give you the ability to manage communications from any location.

 
connectsolutions

Transform Your Enterprise with Skype for Business

Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.

 
ringcentral

Forrester White Paper:Say Goodbye To UC; It's Time For Customer-Activated Communication And Collaboration (CCAC)

Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.

 
connectsolutions

Why the Paradigm Shift of UC is Worth the Effort

Understand the benefits of Skype for Business

 
ringcentral

Forrester Study: Total Economic Impact (TEI) of RingCentral

Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.

 
oracle

Delivering Enterprise-Class Communications with WebRTC

Delivering Cost Effective Enterprise Communications Solutions via WebRTC

 

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.