Whitepapers
connectsolutions

Transform Your Enterprise with Skype for Business

Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.

 
ringcentral

Forrester White Paper:Say Goodbye To UC; It's Time For Customer-Activated Communication And Collaboration (CCAC)

Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.

 
connectsolutions

Why the Paradigm Shift of UC is Worth the Effort

Understand the benefits of Skype for Business

 
ringcentral

Complete Communications in the Cloud with Office 365

Transform Microsoft Office 365 into an enterprise-grade, comprehensive communications hub.

 
ringcentral

Forrester Study: Total Economic Impact (TEI) of RingCentral

Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.

 
interactive_intelligence

Webinar Executive Summary -- Cloud Contact Center Deployment Models: One Size Does Not Fit All

The different approaches to cloud contact center architectures

 
kodakalaris

Unlocking the Power of Your Contact Center

Turning unstructured data into exceptional customer experience

 
tata

Hosted Microsoft Skype for Business For Multinational Enterprises: Can Your Provider Deliver?

An increasing number of providers have launched hosted Skype for Business services and sell them mainly to large enterprises. However, not all providers of hosted Skype for Business services have comparable capabilities.

 
0

Videoconferencing Is Great Communications...But Where's the Collaboration?

This paper will examine the limitations of legacy room systems, and will demonstrate how migrating to a Lync Room System experience with leading-edge tools can improve the collaborative experience for room-based meetings.

 
aspect

Millennial Research on Customer Service

This national study looked at consumer attitudes, expectations, preferences and customer service priorities by generation. We paid special attention to the voice of Millennials, aka "Generation Y," because their views on customer experience usher in an entirely new wave of digital expectations to the marketplace.

 
oracle

Delivering Enterprise-Class Communications with WebRTC

Delivering Cost Effective Enterprise Communications Solutions via WebRTC

 
aspect

Aspect Text2IVR

As more and more calls come into contact centers from mobile devices, companies have an increased opportunity to enhance the customer experience by leveraging the capabilities of mobile devices interacting with self-service applications such as IVR. Aspect Text2IVR lets the customer enter free-form data such as name, address and other information that is hard to recognize for speech recognition systems via the convenient channel of SMS. All of this while interacting with the IVR - enabling faster and more accurate data exchange.

 
aspect

Omni-channel Contact Center: The Smarter Way To Engage Customers

Omni-channel interactions fill the gap between the use of multiple channels and driving customer delight through superior service. They do so by helping firms ensure the consistency and personalization of the messages they deliver to their customer via each channel. This report will highlight how omni-channel contact centers compare to their multi-channel counterparts across key performance indicators, such as customer retention rates and first contact resolution rates. It will also provide an overview of the building blocks companies put in place to deploy a successful omni-channel customer care strategy.

 

August 26, 2015
Turning the current flood of available data into meaningful intelligence requires business leaders to look beyond the traditional data center toward technologies like cloud, automation, virtualization...
July 29, 2015
Sponsored by ConnectSolutions :: Every enterprise faces unique challenges when it deploys Skype for Business (formerly Lync), so a thorough understanding of Microsoft's Unified Communications platform...
July 15, 2015
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