Whitepapers
yealink

Succeeding with Skype for Business: Selecting the Right Endpoints

Selecting and deploying endpoints that best match user requirements is critically important to any successful transition to Microsoft's Skype for Business UC platform. Discover key decision points in this report.

 
nectar

You Know You Need to Monitor Your UCC Network: But What Isn't the Data Telling You?

In this Frost & Sullivan whitepaper, discover how deploying a full suite of management solutions can provide opportunities to deliver complete reports and real-time feedback.

 
nectar

Frost & Sullivan 2015 Global Proactive Network Management and Monitoring Solutions for Enterprise Customers, Customer Value Leadership Award

Read this report and discover why Nectar has received the Frost & Sullivan 2015 Global Customer Value Leadership Award, a compelling third-party validation of its growth strategy and customer delight.

 
sonus

WebRTC for Dummies

WebRTC For Dummies, Sonus Special Edition, helps you understand what WebRTC is all about, what it takes to deploy it, and the benefits you gain when you make the move to WebRTC. If you're ready to figure out how WebRTC can help your business, download this ebook today.

 
sonus

The SBC Buyer's Guide

This Buyer's Guide is designed to help enterprises evaluate an SBC appropriate for their businesses and distinguish an average SBC from one that delivers superior performance and features. Download this Sonus guide and learn what you need to know for properly sourcing or purchasing an SBC.

 
sonus

Skype for Business for Dummies

Skype for Business for Dummies, formerly Lync Enterprise Voice for Dummies, shows how you can replace your current voice system with one that also enables video and collaboration. You can increase your productivity, while reducing costs.

 
sonus

Session Border Controllers for Dummies

With Session Border Controllers for Dummies you will learn how implementing SBCs will increase a network's security while allowing Enterprises and Service Providers to save money without compromising features or functionality

 
sonus

Office 365 Cloud PBX: Options of Migrating to a Skype for Business Cloud Deployment

Now that you have decided to adopt Skype for Business in your Unified Communications (UC) environment, the next step is to determine which implementation option would make the most sense given the specific needs of your business. There are several different approaches you could consider including a self-managed on-premises deployment, a managed service of an on-premises deployment, a hosted deployment with a Communications Service Provider (CSP), or Microsoft's Office 365 Cloud PBX. This white paper will focus on the Microsoft Office 365 Cloud PBX deployment option.

 
sonus

Software-Defined Networking for Dummies

As an enterprise or a service provider moving toward the future of Cloud networking you may have questions about Software-Defined Networking (SDN). Read this book to understand what SDN is, how it works, and how to choose the right Cloud networking solution.


 
west_ipc

Increase E9-1-1 Situational Awareness

In this case study from West Safety Services, learn how Boeing took proactive measures to protect its workforce from a dangerous threat and helped first responders assess and triage emergency situations using E9-1-1 situational awareness.

 
mitel

Delivering a Digital Customer Experience for Today's Mobile Customer

Customer experience is a key differentiator in today's ultra-competitive environment. In this whitepaper, get an overview of the digital expectations and habits of today's digital consumers, and discover practical next steps for transforming customer experience from dated to digital.

 
avi_spl

Group Collaboration in the Modern Workplace: Building the Business Case for Microsoft Surface Hub

Microsoft's new Surface Hub is the ideal solution for organizations looking to better facilitate group collaboration among dispersed teams and increase business performance.

 
plum_voice

Democratize App Creation: Coding-free Rapid Application Development Enables Anyone to Build Powerful Voice Apps

How does a major, international mobile software company simultaneously manage its global customer service calls and balance development resources? By using a visual, rapid application development platform that makes it easy for anyone to build, deploy, and manage self-service applications.

 
connectsolutions

Skype for Business with Enterprise Voice

Read this data sheet and learn how the CoSo Cloud Pilot Service can help your organization discover the benefits it can realize with Skype for Business with Enterprise Voice.

 
mitel

How Cloud Communications Is Opening Up Possibilities (and Floor Space)

In this whitepaper, explore cloud vs. on-premises communications use cases.

 
avi_spl

Designing the Modern Open Collaboration Workspace

Open collaboration and huddle spaces are growing in popularity as organizations encourage more collaborative cultures. Download the tech paper, "Adapting a New Way to Work: How to Design Successful Open Collaboration Spaces," to learn the must-haves of a modern open collaboration space.

 
nec

Free Whitepaper: Enterprise Communications Platform-Premises vs. Cloud-based Telephony

If your organization is or has plans to upgrade its communications infrastructure, especially to a cloud-based solution, this whitepaper/eBook by independent consultant David Stein, of Technology Consulting Group, will prove to be an insightful resource.

 
ringcentral

RingCentral Named a Leader in Unified Communications by Gartner

Download this September 2015 report to find out why RingCentral is recognized as a leader in UCaaS by Gartner Group as a result of their annual research into this key market sector.

 
jabra

Partner Story: Virgin Media Business

Learn why Virgin Business Media recommends Jabra headsets as part of its unified communications solutions.

 
enterprise_connect

2015 Career & Salary Survey for Enterprise Communications

From tech skills to earning potential, this report explores the careers of enterprise communications professionals

 
jabra

Productivity at the Office - Challenges 2015

Read this report, which surveyed over 2,449 workers aged 18-65 across the U.S., the U.K., France, Germany, Russia, Japan, China, Denmark, Sweden and Norway and outlines knowledge workers' collaboration and concentration challenges. For example, over one third of the workforce thinks meetings reduce productivity and almost half are interrupted by background noise.

 
jabra

Why Your Remote Workers Hate You (It's Not What You Think)

Unified communications has made what was once impossible -- meaningful collaboration with people who aren't in the room -- not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.

 
jabra

Why Your UC Deployment Will Fail (and 3 Ways to Save It)

Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations -- and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.

 
jabra

The 2 Steps That Will Propel Skype for Business Adoption and Usage

The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible.

 
jabra

5 Tips for Making Skype for Business Pay Off

Skype for Business is an increasingly popular UC solution. However, deploying Skype for Business doesn't automatically guarantee a quick return on investment. To improve your chances, take a look at these 5 tips.

 
jabra

3 Types of Knowledge Workers (and What Headsets They Need)

It wasn't long ago that new employees would receive a desk phone and a voicemail password when they first started. Times sure have changed. Learn about the 3 types of new knowledge workers and what headsets they need to communicate and collaborate.

 
jabra

5 Ways Professional Headsets Improve Your UC ROI

There's little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Find out 5 ways high-quality headsets will improve your UC ROI.

 
jabra

Infographic: Headsets Going Mainstream for Knowledge Workers

With a rapidly growing install base of communication clients, the business headset market is reaching a tipping point. Couple that with substantial increases in productivity and headsets are going mainstream for knowledge workers.

 
jabra

Just How Big Is the UC Market?

Multiple research reports have examined the upside of the Unified Communications market recently. They vary on methodology and projections, but one thing is clear: The market is definitely growing, and fast!

 
mitel

Mobilizing Real Time Communications: Transformation of Business Communications

The adoption of IP underlies the intersection of real time communications between mobile and fixed carriers and today's connected enterprise.

 
jabra

Interior Architects Case Study

Learn how this global architecture firm increased employee productivity and satisfaction by moving to a softphone-based environment with headsets.

 
jabra

Cisco Case Study

Learn how Cisco overcame the challenges of an open office floorplan in its California headquarters to improve internal serve levels through higher call quality and faster issue resolution.

 
jabra

Overcoming the Barriers to Adoption of Unified Communication

What are the common barriers that disrupt the adoption of a Unified Communications platform? Understand the strategies you can use to overcome the barriers to end user adoption.

 
ringcentral

IHS Infonetics White Paper: Maximizing the Power of the Cloud; Integrating Communications with Business Applications

This new white paper from IHS Infonetics Research Director Diane Myers explores why the integration of business applications with voice communication has been building momentum over the past several years. Find out how customers of Salesforce.com, Office 365, Google for Work apps, and data storage or repositories such as Dropbox have increased communications touchpoints and gained greater workflow efficiencies by adding communications into their business apps.

 
ringcentral

Forrester Study: Contact Centers Must Go Digital or Die

Here's a stat from FEMA that may keep you from sleeping soundly tonight: Forty percent of businesses never reopen after a disaster. Read this white paper to learn how you can speed your recovery and ensure business continuity by using a cloud communications system. Explore how cloud communications increases your flexibility and resilience, reduce capital expenditures, and give you the ability to manage communications from any location.

 
connectsolutions

Transform Your Enterprise with Skype for Business

Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.

 
ringcentral

Forrester White Paper:Say Goodbye To UC; It's Time For Customer-Activated Communication And Collaboration (CCAC)

Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.

 
connectsolutions

Why the Paradigm Shift of UC is Worth the Effort

Understand the benefits of Skype for Business

 
ringcentral

Forrester Study: Total Economic Impact (TEI) of RingCentral

Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.

 
oracle

Delivering Enterprise-Class Communications with WebRTC

Delivering Cost Effective Enterprise Communications Solutions via WebRTC

 

August 10, 2016
Enterprises are increasingly considering Unified Communications as a Service (UCaaS) as the basis for their communications infrastructure strategy going forward. But some have been reluctant to commit...
July 27, 2016
Unlock the full potential of Microsoft Skype for Business using skills that would make MacGyver proud. Organizations moving to Skype for Business often need assistance in onboarding, training, advance...
July 13, 2016
The obvious benefits of unified communications -- user connectivity and collaboration from any location along with significant cost savings -- are impossible to ignore. However, if youre in the proces...