Unified communications has made what was once impossible -- meaningful collaboration with people who aren't in the room -- not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.
Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations -- and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.
The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible.
Skype for Business is an increasingly popular UC solution. However, deploying Skype for Business doesn't automatically guarantee a quick return on investment. To improve your chances, take a look at these 5 tips.
It wasn't long ago that new employees would receive a desk phone and a voicemail password when they first started. Times sure have changed. Learn about the 3 types of new knowledge workers and what headsets they need to communicate and collaborate.
There's little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Find out 5 ways high-quality headsets will improve your UC ROI.
With a rapidly growing install base of communication clients, the business headset market is reaching a tipping point. Couple that with substantial increases in productivity and headsets are going mainstream for knowledge workers.
Multiple research reports have examined the upside of the Unified Communications market recently. They vary on methodology and projections, but one thing is clear: The market is definitely growing, and fast!
The adoption of IP underlies the intersection of real time communications between mobile and fixed carriers and today's connected enterprise.
Learn how this global architecture firm increased employee productivity and satisfaction by moving to a softphone-based environment with headsets.
Learn how Cisco overcame the challenges of an open office floorplan in its California headquarters to improve internal serve levels through higher call quality and faster issue resolution.
What are the common barriers that disrupt the adoption of a Unified Communications platform? Understand the strategies you can use to overcome the barriers to end user adoption.
This new white paper from IHS Infonetics Research Director Diane Myers explores why the integration of business applications with voice communication has been building momentum over the past several years. Find out how customers of Salesforce.com, Office 365, Google for Work apps, and data storage or repositories such as Dropbox have increased communications touchpoints and gained greater workflow efficiencies by adding communications into their business apps.
Here's a stat from FEMA that may keep you from sleeping soundly tonight: Forty percent of businesses never reopen after a disaster. Read this white paper to learn how you can speed your recovery and ensure business continuity by using a cloud communications system. Explore how cloud communications increases your flexibility and resilience, reduce capital expenditures, and give you the ability to manage communications from any location.
Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.
Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.
Understand the benefits of Skype for Business
Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.
The different approaches to cloud contact center architectures
Turning unstructured data into exceptional customer experience
This national study looked at consumer attitudes, expectations, preferences and customer service priorities by generation. We paid special attention to the voice of Millennials, aka "Generation Y," because their views on customer experience usher in an entirely new wave of digital expectations to the marketplace.
Delivering Cost Effective Enterprise Communications Solutions via WebRTC
As more and more calls come into contact centers from mobile devices, companies have an increased opportunity to enhance the customer experience by leveraging the capabilities of mobile devices interacting with self-service applications such as IVR. Aspect Text2IVR lets the customer enter free-form data such as name, address and other information that is hard to recognize for speech recognition systems via the convenient channel of SMS. All of this while interacting with the IVR - enabling faster and more accurate data exchange.
Omni-channel interactions fill the gap between the use of
multiple channels and driving customer delight through superior
service. They do so by helping firms ensure the consistency and
personalization of the messages they deliver to their customer
via each channel. This report will highlight how omni-channel
contact centers compare to their multi-channel counterparts
across key performance indicators, such as customer retention
rates and first contact resolution rates. It will also provide an
overview of the building blocks companies put in place to deploy
a successful omni-channel customer care strategy.