Startups need to be agile, quick and ready to scale - your unified communications solution should be too. In this guide, we cover the crucial requirements every startup should look for in a solution.
(UC Xpert) software provides
end-to-end service management
for Unified Communications
including Cisco IP Telephony
and Telepresence, such as
automated proactive testing,
configuration management, and
It's Time to Take UC Management and Analytics Seriously.
Enterprise communications, once the exclusive domain of the PBX, has already fragmented, and many of the pieces today are beyond the reach of the technical managers who once were able to guarantee the connectivity, security and control of the communications environment. If enterprises simply allow this control to slip out of their grasp, they are putting the business at risk.
The right UC solution can make your business move faster and more effectively - so make a compelling case to your company as you pick between solutions. This paper includes important keys to maximizing the return on your investment.
In the face of long commutes and busy schedules, our study shows Unified Communications improves workplace morale and employee productivity. Read the full results and check-out the infographic.
As a consumer, the experience of going to a website or a local store to buy a product
should not be trivial. A consumer should be able to buy a product and expect the
service they need at the store, on a website, or by contacting the call center. But the
reality is that many companies are failing to provide a suitable customer experience
that offers these options.
As the pace of technology continues to accelerate, business leaders need to respond quickly to meet their customer expectations for consistent and integrated multichannel support. Social and mobile channels have become the new norm for contacting a company, and companies must create a new support strategy to serve the next generation customer. However, the uncertainty of the existing business environment causes companies to defer decision-making to upgrade their current customer support operations.
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties - as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today.