Whitepapers
mitel

Delivering a Digital Customer Experience for Today's Mobile Customer

Customer experience is a key differentiator in today's ultra-competitive environment. In this whitepaper, get an overview of the digital expectations and habits of today's digital consumers, and discover practical next steps for transforming customer experience from dated to digital.

 
avi_spl

Group Collaboration in the Modern Workplace: Building the Business Case for Microsoft Surface Hub

Microsoft's new Surface Hub is the ideal solution for organizations looking to better facilitate group collaboration among dispersed teams and increase business performance.

 
plum_voice

Democratize App Creation: Coding-free Rapid Application Development Enables Anyone to Build Powerful Voice Apps

How does a major, international mobile software company simultaneously manage its global customer service calls and balance development resources? By using a visual, rapid application development platform that makes it easy for anyone to build, deploy, and manage self-service applications.

 
connectsolutions

Skype for Business with Enterprise Voice

Read this data sheet and learn how the CoSo Cloud Pilot Service can help your organization discover the benefits it can realize with Skype for Business with Enterprise Voice.

 
mitel

How Cloud Communications Is Opening Up Possibilities (and Floor Space)

In this whitepaper, explore cloud vs. on-premises communications use cases.

 
avi_spl

Designing the Modern Open Collaboration Workspace

Open collaboration and huddle spaces are growing in popularity as organizations encourage more collaborative cultures. Download the tech paper, "Adapting a New Way to Work: How to Design Successful Open Collaboration Spaces," to learn the must-haves of a modern open collaboration space.

 
nec

Free Whitepaper: Enterprise Communications Platform-Premises vs. Cloud-based Telephony

If your organization is or has plans to upgrade its communications infrastructure, especially to a cloud-based solution, this whitepaper/eBook by independent consultant David Stein, of Technology Consulting Group, will prove to be an insightful resource.

 
ringcentral

RingCentral Named a Leader in Unified Communications by Gartner

Download this September 2015 report to find out why RingCentral is recognized as a leader in UCaaS by Gartner Group as a result of their annual research into this key market sector.

 
jabra

Partner Story: Virgin Media Business

Learn why Virgin Business Media recommends Jabra headsets as part of its unified communications solutions.

 
enterprise_connect

2015 Career & Salary Survey for Enterprise Communications

From tech skills to earning potential, this report explores the careers of enterprise communications professionals

 
jabra

Productivity at the Office - Challenges 2015

Read this report, which surveyed over 2,449 workers aged 18-65 across the U.S., the U.K., France, Germany, Russia, Japan, China, Denmark, Sweden and Norway and outlines knowledge workers' collaboration and concentration challenges. For example, over one third of the workforce thinks meetings reduce productivity and almost half are interrupted by background noise.

 
jabra

Why Your Remote Workers Hate You (It's Not What You Think)

Unified communications has made what was once impossible -- meaningful collaboration with people who aren't in the room -- not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.

 
jabra

Why Your UC Deployment Will Fail (and 3 Ways to Save It)

Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations -- and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.

 
jabra

The 2 Steps That Will Propel Skype for Business Adoption and Usage

The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible.

 
jabra

5 Tips for Making Skype for Business Pay Off

Skype for Business is an increasingly popular UC solution. However, deploying Skype for Business doesn't automatically guarantee a quick return on investment. To improve your chances, take a look at these 5 tips.

 
jabra

3 Types of Knowledge Workers (and What Headsets They Need)

It wasn't long ago that new employees would receive a desk phone and a voicemail password when they first started. Times sure have changed. Learn about the 3 types of new knowledge workers and what headsets they need to communicate and collaborate.

 
jabra

5 Ways Professional Headsets Improve Your UC ROI

There's little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Find out 5 ways high-quality headsets will improve your UC ROI.

 
jabra

Infographic: Headsets Going Mainstream for Knowledge Workers

With a rapidly growing install base of communication clients, the business headset market is reaching a tipping point. Couple that with substantial increases in productivity and headsets are going mainstream for knowledge workers.

 
jabra

Just How Big Is the UC Market?

Multiple research reports have examined the upside of the Unified Communications market recently. They vary on methodology and projections, but one thing is clear: The market is definitely growing, and fast!

 
mitel

Mobilizing Real Time Communications: Transformation of Business Communications

The adoption of IP underlies the intersection of real time communications between mobile and fixed carriers and today's connected enterprise.

 
jabra

Interior Architects Case Study

Learn how this global architecture firm increased employee productivity and satisfaction by moving to a softphone-based environment with headsets.

 
jabra

Cisco Case Study

Learn how Cisco overcame the challenges of an open office floorplan in its California headquarters to improve internal serve levels through higher call quality and faster issue resolution.

 
jabra

Overcoming the Barriers to Adoption of Unified Communication

What are the common barriers that disrupt the adoption of a Unified Communications platform? Understand the strategies you can use to overcome the barriers to end user adoption.

 
ringcentral

IHS Infonetics White Paper: Maximizing the Power of the Cloud; Integrating Communications with Business Applications

This new white paper from IHS Infonetics Research Director Diane Myers explores why the integration of business applications with voice communication has been building momentum over the past several years. Find out how customers of Salesforce.com, Office 365, Google for Work apps, and data storage or repositories such as Dropbox have increased communications touchpoints and gained greater workflow efficiencies by adding communications into their business apps.

 
ringcentral

Forrester Study: Contact Centers Must Go Digital or Die

Here's a stat from FEMA that may keep you from sleeping soundly tonight: Forty percent of businesses never reopen after a disaster. Read this white paper to learn how you can speed your recovery and ensure business continuity by using a cloud communications system. Explore how cloud communications increases your flexibility and resilience, reduce capital expenditures, and give you the ability to manage communications from any location.

 
connectsolutions

Transform Your Enterprise with Skype for Business

Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.

 
ringcentral

Forrester White Paper:Say Goodbye To UC; It's Time For Customer-Activated Communication And Collaboration (CCAC)

Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.

 
connectsolutions

Why the Paradigm Shift of UC is Worth the Effort

Understand the benefits of Skype for Business

 
ringcentral

Forrester Study: Total Economic Impact (TEI) of RingCentral

Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.

 
interactive_intelligence

Webinar Executive Summary -- Cloud Contact Center Deployment Models: One Size Does Not Fit All

The different approaches to cloud contact center architectures

 
oracle

Delivering Enterprise-Class Communications with WebRTC

Delivering Cost Effective Enterprise Communications Solutions via WebRTC

 

May 11, 2016
Companies are increasingly migrating from premises-based telephony to cloud-based, whether to achieve greater scale, boost flexibility, or cut costs. Even those businesses that are choosing to stay wi...
April 27, 2016
Today's business conditions are forcing organizations to find dynamic and flexible communications solutions that can unify co-workers and deliver actionable metrics to solve the issues that matter mos...
April 13, 2016
Skype for Business promises simplicity and ROI for your UC deployment. However, success requires much more than just a great product. It requires careful consideration of your existing environment, lo...