The Multichannel Scheduling & Forecasting Tool Kit
Accurate forecasting and staffing provide a foundation for great customer service. ICMI and Serenova (formerly LiveOps Cloud) have teamed up to deliver a new toolset to help, including:
- Workforce planning and management framework
- How-to guide for calculating staff requirements
- Tips for creating a more effective schedule
- Ways to improve real-time management skills
- Factors to consider when choosing your next WFM system
Click on the Download button at right to get your tool kit now!