The Modern Contact Center: Finding Value In Cloud-First, API-Driven Models
Many contact center operators find themselves at a crossroads. They must find ways of increasing agility, and running more efficiently and cost effectively. They've got to dig themselves out of the past and propel themselves into the future. And this they must do amid a rapidly changing market. Managing a traditional contact center has never been more challenging.
Fortunately, the use of cloud-delivered applications and cloud-resident infrastructure and platforms for core business requirements has continued trending upwards and moving upmarket. This trend has organizations of all sizes increasingly able to find value in migrating from outdated, inflexible, and complex on-premises contact center systems and tools to cloud-based contact center software.
Learn more in this No Jitter Industry Insights report sponsored by Serenova (formerly LiveOps Cloud).