Unified Communications & Collaboration

Unify Not Forgetting 'Bread & Butter' of Voice

Beth Schultz | December 19, 2016 |
Hybrid TDM-IP "is as valid today as it ever was," says Unify exec.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 16, 2016 |
Today's collection of what's hot and happening includes snippets of news from Slack, Videxio, Vonage, RingCentral, ALE, Verizon, and Dialpad.

All We Want for Christmas Is More WebRTC

Leo Papadopoulos | December 15, 2016 |
WebRTC is being applied in many different ways, for many different audiences, but that doesn't stop us from wanting more for the technology.

Move Over RFP -- Make Way for the New Model

Tom Brannen | December 14, 2016 |
Communications manufacturer upheaval and evolving enterprise requirements are putting the RFP out of fashion.

Deep Thinking about AI in Communications

Brent Kelly | December 14, 2016 |
When is a program considered "artificial intelligence" versus very clever programming?

Rockin' with Sennheiser's Latest Business Headset

Phil Edholm | December 14, 2016 |
The MB 660 headset gets the thumbs-up from me, the audiophile, and me, the UC aficionado.

Suddenly It's Raining Enterprise Mobility Solutions

Michael Finneran | December 13, 2016 |
Three mobile operators are now offering as many new enterprise mobile solutions; here's what you need to know to make intelligent buying decisions.

From Cloud Conferences to Full-Fledged UC

Beth Schultz | December 13, 2016 |
ReadyTalk serves as an example of the evolving business of providing audio, video, and Web conferencing services.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 09, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, RingCentral, Lifesize, BlueJeans, BroadSoft, and ReadyTalk.

How Deep Is Your Video?

Dave Michels | December 08, 2016 |
Today just about every organization has some video engagement, but the level varies widely.

The New Genesys: Juggling AWS and Azure

Sheila McGee-Smith | December 07, 2016 |
Aims to keep problems at bay by separating product management activities into discrete organizational units.

How Not to Repeat History of Failed Testing

Mike Burke | December 07, 2016 |
Testing before implementation is a crucial step that, when overlooked, can lead to fiasco.

Know Your Mitel Hybrid Options

Brian Riggs | December 06, 2016 |
The latest in an ongoing series on hybrid UC services...

Success with Skype: Is Your Problem the Product or the Process?

Kevin Kieller | December 05, 2016 |
Favorable outcomes require more than even the deepest of understandings about the product ins and outs.

ALE Rainbow: What It Is and Isn't

Sheila McGee-Smith | December 05, 2016 |
ALE now offering next-gen communications solution as freemium software; enterprise version slated for early 2017 release

2017 Innovation Showcase: All About IoT

Dave Michels | December 05, 2016 |
The Enterprise Connect 2017 Innovation Showcase will put a spotlight on Internet of Things solutions for the enterprise.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 02, 2016 |
Today's collection of what's hot and happening includes news tidbits from Tata, ShoreTel, Cisco, Atlassian, Dialpad, Voss, and Toshiba.

UCaaS on the Mind for AWS Watchers

Beth Schultz | December 01, 2016 |
Word on the street places UCaaS and video-enabled team collaboration on Amazon's cloud services to-do list.

UCaaS: Tech at the Forefront of Today's Global Working Environment

Gaurav Anand | November 30, 2016 |
Depending on business priorities, each enterprise will have a unique journey when it comes to UCaaS.

The Hotel That Has Everything...

Dave Michels | November 29, 2016 |
... but don't expect to find a standard old guest room phone on your night table.


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.