Team Collaboration

From UC to Team Collaboration to Digital Work Hub?

Beth Schultz | September 21, 2017 |
Neither "communications" nor "collaboration" -- alone, or even together -- suffice as descriptors of where we're headed with our user interfaces.

The Day Chatbots Took Over the World

Dennis H. Goodhart | September 21, 2017 |
As interest in AI soars, chatbots have become a regular way of interacting and doing business.

Team Chat Is Dead, Long Live Team Collaboration!

Irwin Lazar | September 21, 2017 |
No longer just about messaging, team chat is now the basis for most collaboration vendors' collaboration and digital workplace offerings.

Slack Reaches for New Frontiers

Michelle Burbick | September 13, 2017 |
Introduces shared channels for cross-organization collaboration and new localized versions, and lays out vision to turn every business into a virtual coffeehouse.

Microsoft Teams Gets Guest Access

Beth Schultz | September 12, 2017 |
Development effort focused on open access, IT manageability, and security and compliance.

WhatsApp Coming to a Business Near You!

Zeus Kerravala | September 11, 2017 |
It's all about providing choice to consumers.

Atlassian Gets in 'Stride' With Team Communications

Beth Schultz | September 07, 2017 |
Expands beyond team messaging-oriented HipChat with all-in-one solution for team chats, audio and video meetings, and collaboration.

5 Reasons SD-WAN, 4G LTE Are Cloud Essentials

Todd Krautkremer | September 07, 2017 |
These technologies provide critical WAN edge infrastructure for seamless and elastic connectivity to the cloud -- and an optimal user experience.

6 Disruptive Forces to Talk About in Enterprise Communications

Dave Michels | September 05, 2017 |
These transformational revolutions are wreaking havoc on our strategies, budgets, and careers.

Why North America Needs a New Messaging Ecosystem

Marco Lafrentz | September 05, 2017 |
Text messaging today is over-complicated and unable to meet evolving demands.

Drum Roll, Please! Enterprise Connect 2018 Open for Registration

Beth Schultz | August 31, 2017 |
Join us March 12-15 in Orlando, Fla., for a bigger and better conference than ever.

Infographic: 2017 State of Enterprise Communications

Beth Schultz | August 31, 2017 |
From technology choices to organizational challenges, here's a look at what's top of your mind today.

Why Teams Is the Future of Skype for Business

Kevin Kieller | August 30, 2017 |
To see the future for Skype for Business, you only need to look at Teams

Avatars & Conferencing: With Virtual Reality It's Déjà Vu All Over Again

Brian Riggs | August 28, 2017 |
I don't see virtual reality taking off for business meetings, and here's why.

Reflecting on Gartner's 2017 UC Magic Quadrant

Marty Parker | August 23, 2017 |
What this year's assessment reveals about the evolution and revolution of enterprise communications

Enhancing Customer Experience with Natural Language Processing

Andrew Prokop | August 22, 2017 |
Processing language into actionable components is the future of communication.

Cisco Takes Spark Security to Next Level

Michelle Burbick | August 21, 2017 |
Aims to minimize enterprise risk of using team collaboration apps with enhancements around security, compliance, analytics, mobile device management, and more

The Days of 2FA SMS (and A2P) Are Numbered

Tsahi Levent -Levi | August 14, 2017 |
My thoughts on why SMS will eventually find a home next to my imaginary fax machine

Get Your Team Together, and Federate

Beth Schultz | August 10, 2017 |
Bringing guests into a team collaboration space can be onerous if not impossible, but Cisco says it has the answer in "universal federation."

No Jitter On Air: Getting IoT into the Communications Mix

Beth Schultz | August 09, 2017 |
In our latest podcast, Arrow SI communications evangelist Andrew Prokop takes us into the merging worlds of Internet of Things and enterprise communications.


Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.