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Sheila McGee-Smith | December 26, 2012 |

 
 
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Top Contact Center Stories of 2012
Social Media Management in the Contact Center Making Slow Progress
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Contact Center top stories include enterprise communications leaders Avaya, Cisco and Microsoft. But customer experience solution providers are also part of the story: Aspect, Interactive Intelligence, inContact, Five9 and more.
Top Contact Center Stories of 2012 Contact Center top stories include enterprise communications leaders Avaya, Cisco and Microsoft. But customer experience solution providers are also part of the story: Aspect, Interactive Intelligence, inContact, Five9 and more.

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