Top Stories of 2012
This year's top story wasn't a single event, but a development that few enterprises could--or necessarily wanted to--ignore: The increasing deployment of Microsoft Lync within the enterprise.
Lync seems well on its way to being the IM/presence system of choice, as it's a fairly simple upgrade to existing Exchange servers. The big question is whether Lync can gain traction with its PBX features, supplanting Cisco, Avaya, and other incumbents. Microsoft claims to have at least 3 million users for whom Lync is their only voice system, and Nemertes Research found that 11.2% of enterprises they surveyed were deploying or planning to deploy Lync as their PBX.
We'll expect to see some more solid market share numbers for Lync when full-year 2012 research comes out early next year, but there's no question that Lync is on the minds of a huge number of enterprise communications decision-makers.
How Microsoft, Avaya, Cisco--and Apple, RIM, and others--shaped the year's events.