Contact Center top stories include enterprise communications leaders Avaya, Cisco and Microsoft. But customer experience solution providers are also part of the story: Aspect, Interactive Intelligence, inContact, Five9 and more.
In this excerpt from Enterprise Connect Orlando 2012, network performance expert Terry Slattery explains what managers can do to cushion application performance from the effect of ever-increasing video traffic
A move to SIP Trunking likely means an investment in an enterprise SBC (E-SBC). In this excerpt from Enterprise Connect 2012, TechCaliber Consultants and LB3 Law help you understand the issues you'll face.
In surveys, enterprises consistently list the exorbitant costs of international mobile roaming as the biggest challenge when enabling workers for global travel. Other problems can be almost as challen...
The video market has been swept by a software revolution. Software-based solutions have transformed the video conferencing infrastructure market, while desktop and mobile apps have all but eliminated...
Security threats to enterprise Voice/UC resources are increasing, as illustrated by SecureLogix in the latest edition of its "State of Security Report on Voice/UC" released at Enterprise Connect last ...
This day long workshop will feature a number of sessions exploring the technical challenges, procurement issues, and communications potential of SIP trunks. If your enterprise needs to modernize its wide area communications network, you need to attend this program to learn the ins and outs of SIP trunks. This free package includes breakfast, conference materials, lunch, networking reception and access to Interopís Exhibition.
May 8 :: Las Vegas :: Interop, Mandalay Bay
May 14 :: New York :: Millennium Broadway
June 19 :: San Francisco :: Le Meridien
June 26 :: Chicago :: Hyatt Regency