Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


November 2016

UCaaS on the Mind for AWS Watchers

Beth Schultz | December 01, 2016 |
Word on the street places UCaaS and video-enabled team collaboration on Amazon's cloud services to-do list.

Note to Businesses: What's Your Mantra?

Barbara Grothe | December 01, 2016 |
In order to survive and thrive in today's business technology world, your organization needs to be unique, valuable, and focused on innovation.

Don't Expect Chat Bots to Get Anywhere Anytime Soon

Tsahi Levent -Levi | December 01, 2016 |
Despite the blind rush, we still have lots more research to do before we start developing really useful chat bots.

Looking at the State of Cloud Communications

Sponsored by RingCentral | December 01, 2016 |
In this sponsored post, RingCentral shares insight on the growing use of cloud communications among companies of all sizes and for different purposes.

Salesforce Communicating Contact Center Message

Chris Vitek | November 30, 2016 |
A continuing look at how Salesforce intends to support communications as a feature within its Service Cloud

UCaaS: Tech at the Forefront of Today's Global Working Environment

Gaurav Anand | November 30, 2016 |
Depending on business priorities, each enterprise will have a unique journey when it comes to UCaaS.

The Hotel That Has Everything...

Dave Michels | November 29, 2016 |
... but don't expect to find a standard old guest room phone on your night table.

Why Networking Doesn't Get Respect Anymore

Tom Nolle | November 29, 2016 |
My CIO surveys point to three primary factors, and even to a possible solution.

Taking the Boredom Out of SIP Trunks

Andrew Prokop | November 28, 2016 |
If you want me to take notice of your SIP offer, tell me what you do that no one else is doing.

How to Finesse Post-M&A Collaboration

Joseph Arena | November 28, 2016 |
Best practices advice from my experience in overseeing UC&C integration following a major pharma industry merger

Avaya Ready to Sell Off Contact Center Business?

Beth Schultz | November 25, 2016 |
Latest reports out of the financial press suggest Avaya is close to offloading its contact center business and potentially heading into bankruptcy.

SIP Trunk Providers Still Learning

Gary Audin | November 25, 2016 |
As The SIP School's sixth-annual SIP survey shows, many of the same problems from the same sources persist year after year.

CounterPath Nails Mobile Team Messaging

Matt Brunk | November 25, 2016 |
Introduces Bria X service, addresses needs of users who want to get more collaborative from their softphone clients.

The Rise of Cloud Comms: Insight from No Jitter Research

Beth Schultz | November 23, 2016 |
Our second-annual Cloud Communications Survey charts growing interest in a variety of service types.

Dueling Project Managers Win No Favor

J.R. Simmons | November 23, 2016 |
Vendor and client project managers have naturally different motivators -- but can they share the same goals?

Read the Small Print: Finding True Cost of In-House Telecoms

Johan Peetermans | November 23, 2016 |
Maintaining telecom services is like oral hygiene: Forgetting to brush once is no disaster, but if you leave it too long you may find your teeth falling out.

Mitel You're Up -- What's Your Next Move?

Zeus Kerravala | November 22, 2016 |
Following a one on one with CEO Rich McBee, I have some ideas on what sorts of companies Mitel would and wouldn't be interested in acquiring.

Erasing Hybrid UC Misconceptions

Marty Parker | November 22, 2016 |
With hybrid UC, optimal solutions for each distinct group of internal and external users must co-exist with each other.

BroadSoft Plots a New Path to Mobile UC

Michael Finneran | November 21, 2016 |
Today we are looking at a new set of capabilities, from which a new set of enterprise mobile UC services can be crafted.

The Big Reveal: Powered by BroadSoft

Sheila McGee-Smith | November 21, 2016 |
This traditional provider of service provider SMB solutions wants to move upmarket -- and come out from behind the scenes.


Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.