Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


January 2016

Cisco and Acano Become One

Michelle Burbick | January 29, 2016 |
Cisco completes its acquisition of Acano, aims to make collaboration "magical" together.

NetScout Adds VoIP Monitoring to TruView Live

Matt Brunk | January 29, 2016 |
This type of monitoring is proactive, simple, and affordable -- suitable for private networks or cloud environments.

Broadband Deployment Slower than Desired

Gary Audin | January 29, 2016 |
There is still a broadband gap in the U.S.

How Contact Center Agents View Customer Experience

Kathy Aman | January 29, 2016 |
In a recent survey, we learned how agents feel about the evolving contact center and how they can best serve customers.

Mitel Means Business

Beth Schultz | January 28, 2016 |
With a slew of product announcements, Mitel aims to deliver on its mobile-first, cloud-enabled, Millennial-focused mantra.

Unify Brings Circuit-like UX to Contact Center

Sheila McGee-Smith | January 28, 2016 |
With OpenScape Contact Center V9, Unify aims to bring “joy of use” to the agent experience.

Examining IoT: An Inevitable Impact on UC&C

Tom Nolle | January 28, 2016 |
With the Internet of Things will come an important ability to fuel contextual-based collaborative exchanges among people.

Aviatrix Takes Flight, Helps Enterprises Navigate Cloud Networking

Amit Malhotra | January 27, 2016 |
Allows firms to get the best of both worlds by connecting, securing and managing private networks in public clouds.

The Cloud Pricing and Licensing Conundrum

J.R. Simmons | January 27, 2016 |
It can be tricky to run financial comparisons when each vendor uses different definitions, different feature bundles, and different lists of extra charge items.

It's Not Your Dad's Branch Office...

Steve Woo | January 27, 2016 |
The software-defined WAN has come just in time to support the decentralized, cloud-based, bandwidth-hungry applications remote users demand.

The Death of Presence

Brent Kelly | January 26, 2016 |
Does Cisco's decision not to support presence in Spark truly jibe with the way we work?

IoT Spurs Wi-Fi Work, Surfaces Non-Technical Issues

Michael Finneran | January 26, 2016 |
The Internet of Things is pushing wireless technology forward as marketing and legal issues loom.

Atos + Unify: the Next Wave in Market Restructuring?

Sheila McGee-Smith | January 25, 2016 |
The Atos/Unify combination will center on enabling digital transformation rather than on promoting specific products or services.

SIP: It's More than What You Do with a Manhattan

Martha Buyer | January 25, 2016 |
SIP is impressive, but it is not without limitations, and as such, is not the answer to all questions.

Going Cloud-First as an Enterprise Strategy

Vadym Fedorov | January 25, 2016 |
As more and more applications move to the cloud, the cloud-first strategy becomes an increasingly realistic enterprise option.

SIP Survivability vs. Mother Nature

Andrew Prokop | January 25, 2016 |
Think seriously about how a SIP architecture can keep your business humming while the rest of the city is at a standstill.

SIP Trunking Triumphs and Torments

Gary Audin | January 22, 2016 |
Setting aside some time in March to get your SIP trunking questions answered.

Getting 'Smart' and Going Wireless

Matt Brunk | January 22, 2016 |
As consumers and SMBs rely more heavily on smart devices, they'll need to do their due diligence on how best to support their Wi-Fi requirements.

Unify Past, Present, and Future

Zeus Kerravala | January 22, 2016 |
With the sale to Atos complete, Unify is ready to start a new chapter -- one largely written around its Circuit collaboration tool.

Hello? You Still There?

Beth Schultz | January 21, 2016 |
As demand for real-time communications grows, we are starting to see renewed focus on quality experiences.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.