Post Archive



December 2015

Carrier Practices Can Tarnish Copper Retirement

Gary Audin | December 30, 2015 |
Some enterprises and consumers may not see the migration from copper to IP as all that beneficial.

Top 10 UC Stories of 2015

Zeus Kerravala | December 29, 2015 |
Here's my take on the hottest news of the outgoing year.

UC in the Enterprise at a Glance

Beth Schultz | December 28, 2015 |
As this XO infographic shows, cloud-based UC holds much potential.

Looking Back on Communications in 2015

Andrew Prokop | December 28, 2015 |
From the widespread embracement of APIs, to the emergence of new carrier solutions, 2015 was rife with innovation.

Communicating with Communications Companies is Absurd

Melissa Swartz | December 23, 2015 |
Maybe it’s time to remember that communication is critical, even to communications companies.

Healthcare & SDN: A Good Match?

Terry Slattery | December 23, 2015 |
Compelling use cases exist for SDN in healthcare.

Genesys Acquires SpeechStorm to Expand Self-Service

Sheila McGee-Smith | December 22, 2015 |
Genesys customers will have access to SpeechStorm applications in short order.

ShoreTel Nabs Corvisa

Michelle Burbick | December 22, 2015 |
ShoreTel announces the acquisition of cloud communications provider Corvisa.

Fluffy the Cloudman

Kevin Kieller | December 22, 2015 |
A seasonal song for all the cloud watchers out there

Microsoft Acquires Talko

Michelle Burbick | December 21, 2015 |
Talko technology to be folded into Skype for Business.

IoT: A Cause for Celebration and Precaution

Andrew Prokop | December 21, 2015 |
While it’s not hard to recognize the benefits that these new gadgets will bring to our lives, there is a dark side to having all these devices Internet-connected.

Making Spirits Bright

Beth Schultz | December 21, 2015 |
Enterprise communications and collaboration vendors aim to deliver superlative user experiences in 2016 and beyond.

DID Decisions: Not So Simple After All

Gary Audin | December 18, 2015 |
Implementing and operating DIDs is a continuous effort, not a one-time deal.

SIP Trunks to the SMB: Why Can't We Be Friends?

Matt Brunk | December 18, 2015 |
On our SIP trunking projects we run into the same installation and post-service frustrations again and again.

Zendesk: Bridging the CRM/Contact Center Divide

Sheila McGee-Smith | December 17, 2015 |
With new advanced voice capabilities, the company deepens its role in the contact center.

Information Overload: Is an End in Sight?

Jim Burton | December 17, 2015 |
Marketers are evolving the way they communicate their messages and measure impact to turn delivered information from nuisance to necessity.

Slack Puts Stock in Developers, Integration

Michelle Burbick | December 16, 2015 |
New developer opportunities and app integrations in store with launch of $80 million investment fund for building Slack ecosystem.

4 UC Predictions for 2016

Eugenia Corrales | December 16, 2015 |
UCaaS, hybrid consumption, contact centers, and collaboration will all be top of mind with business leaders adopting UC in 2016.

Verizon Strengthens Ties as Cisco Hosting Partner

Beth Schultz | December 15, 2015 |
Introduces three Cisco-based cloud collaboration services aimed at giving users a workplace experience from wherever they might be.

Connecting C&C: Removing Costly, Ineffective Silos

Richard Hatheway | December 15, 2015 |
To stay ahead on UC and collaboration, enterprises must consider migrating to open, private cloud-based platforms.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.