Post Archive

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October 2015

Securing through Machine Learning -- Part 1

Gary Audin | October 30, 2015 |
Machine learning improves cyber security by providing threat detection based on hidden variables that are difficult for humans to analyze.

State of the Network: Where Is the Love?

Matt Brunk | October 30, 2015 |
Consumers might love their smartphones, but not the networks to which they and other devices connect.

Getting Ready for Winter -- and One Warm Week

Eric Krapf | October 29, 2015 |
We're cooking up some great content for Enterprise Connect Orlando 2016, from fantastic keynotes to must-attend technology and business sessions.

Real-Time With Avaya CEO Kevin Kennedy

Dave Michels | October 29, 2015 |
Avaya's chief shares on everything from customer satisfaction to fan engagement, hosted enterprise services, development platforms, and collaboration.

Simplicity in the New World of Video Conferencing

Ira Weinstein | October 29, 2015 |
With a bit of planning, and armed with the right questions to ask, organizations can provide their users with a simple, productive, and stress-free collaboration experience.

BroadSoft UC-One Hub: Removing Friction for Enterprise Workers

Beth Schultz | October 28, 2015 |
New communications and collaboration hub to give service providers a way to add value to UC suites, better compete against Microsoft Office 365.

Why Is the NFV Business Case so Hard?

Tom Nolle | October 28, 2015 |
I'll give you three reasons -- two cynical and one fundamental.

7 Important Considerations for Provisioning a New Network

Dave Stein | October 28, 2015 |
As networking technology changes dramatically, it has the potential to radically change how we think about network architecture.

Changing the World of UC Endpoints

Phil Edholm | October 27, 2015 |
As UC adoption increases, enterprises are increasingly seeking out headsets and other audio peripherals that deliver the high-quality experiences that users demand.

Time Is Now for Mobile, Virtual, Distributed Teams

Blair Pleasant | October 27, 2015 |
The communications, collaboration, and social silos are starting to crumble, opening the opportunity for integrated suites that better serve worker needs.

Team Collaboration Apps: What's New and Why

Brian Riggs | October 26, 2015 |
Here's a big-picture look at how this dynamic space is taking shape.

Flipping the Equation: The Mobile Enterprise in 2020

Sponsored by Mitel | October 26, 2015 |
In this sponsored post, Mitel discusses the need for enterprises to start designing from the experience outside the office going back in, rather than the traditional vice versa.

Peeling Back the SIP Resiliency Layers

Andrew Prokop | October 26, 2015 |
Eliminating all single points of failure as a means of taking a layered approach to establish better SIP resiliency.

Looking at Lifesize

Beth Schultz | October 23, 2015 |
Lifesize flipped its focus from the premises to the cloud in June 2014. Here's a look at where it is now.

Vocalcom Sets Sights on SMB Call Center

Matt Brunk | October 23, 2015 |
Click2Start reduces call center setup or modernization to about five minutes, the company says.

How Good Meetings Go Bad

Gary Audin | October 23, 2015 |
Conducting a good meeting goes beyond implementing good UC technology -- it’s about the people and behaviors, too.

Hey Recruiters, Video Is Calling

Beth Schultz | October 22, 2015 |
Enterprises may be growing their use of video services, but they're still missing one great opportunity.

3 Enghouse Customers Share Contact Center Stories

Sheila McGee-Smith | October 22, 2015 |
With a trio of case studies, Enghouse demonstrates that a portfolio of contact center solutions can be better than just one.

6 Changes Affecting Video Conferencing Today

Andrew Davis | October 22, 2015 |
Video conferencing is coming to the corporate mainstream, and here's why.

Demystifying Voice & Data -- Part 7

Art Yonemoto | October 21, 2015 |
In the seventh and final in a series of posts, I explore VoIP, call quality and jitter.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.