Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


September 2015

Tadiran Ready to Take UC to AWS

Eric Krapf | October 01, 2015 |
This longtime telephony vendor is positioning the utility public cloud as just another platform on which you can deploy its core product, the Aeonix UC platform.

Jive Software Unveils Interactive Intranet

Zeus Kerravala | October 01, 2015 |
Intranets certainly aren’t new, but building one in a way to make it an interactive hub for employees to collaborate is a refreshing take on it.

inContact Introduces Voice as a Service

Sheila McGee-Smith | October 01, 2015 |
Partners with network performance monitoring company to deliver call quality reporting.

7 Ways an RFP Fails

J.R. Simmons | September 30, 2015 |
Why is it that an industry focused on communications technologies is sometimes so poor at communicating?

Cisco-Microsoft Collaboration Market Tug-of-War Continues

Michelle Burbick | September 30, 2015 |
Cisco keeps its lead on Microsoft in Q2, while hosted outpaces premises-based solutions once again, Synergy research shows.

Big IT Crashes: Conclusions Small Businesses Should Not Draw

Jonathan Levine | September 30, 2015 |
As experts mulled this summer's NYSE and United Airlines IT outages, they erroneously surfaced the idea that the days of five-nines availability are behind us.

Mobile UC: The 'Power Liftgate' of Mobility

Michael Finneran | September 29, 2015 |
Some UC functions make for great demos, but don’t provide much in the way of real value or convenience and so are easily forgotten.

3 Ways to Make Your Contact Center More Agent-Centric

Brandon Knight | September 29, 2015 |
The happier the agent, the better the customer experience

The Rise of the Headless UC Client

Irwin Lazar | September 29, 2015 |
For the last few years the market battles over UC have largely been fought on the desktop, but thanks to the Web, that model is poised to rapidly change.

7 Skype for Business Deployment Gotchas to Avoid

Beth Schultz | September 28, 2015 |
Panelists at the recent Enterprise Connect Tour on implementing Skype for Business shared the mistakes they commonly see among enterprises.

The Moral Case for Unified Communications

Andrew Prokop | September 28, 2015 |
Mobile SIP clients are not scalpels, and WebRTC applications are not fire hoses, but they can still play a part in saving lives and protecting property.

Circuit Comes to Dreamforce... and Salesforce

Sheila McGee-Smith | September 28, 2015 |
At this year's Dreamforce, Unify showcased integrations between its collaborative PaaS solution and the Salesforce.com ecosystem.

Video Conferencing Infrastructure: Time for the Old Business Model to Die

Andrew Davis | September 28, 2015 |
As personal and mobile video endpoints fill the enterprise, companies need to rethink how they buy video conference infrastructure.

Musings on the Skype Outage

Beth Schultz | September 25, 2015 |
When Skype fails, what are enterprises to make of a commitment to going into the cloud with Microsoft and Skype for Business?

The Cloud Isn't Everything -- You Need a Guide

Gary Audin | September 25, 2015 |
DoD best practices can be useful in guiding enterprise cloud decisions.

My Assistant: Human, or Not?

Matt Brunk | September 25, 2015 |
Enterprise-oriented virtual digital assistants have the potential to help relieve employees from mundane and time-consuming tasks.

Mobile's Impact on Call Centers in 2015... and Beyond

Tim Fujita-Yuhas | September 24, 2015 |
Today's consumers expect more mobile interactions with businesses, and text-enabling contact center phone numbers is an easy and effective way to meet their needs.

Meeting Space Evolution

Zeus Kerravala | September 24, 2015 |
A system integrator and service provider perspective on how to approach meeting spaces -- both physical and virtual.

Masergy Backs WebRTC, Improves Web Calling

Phil Edholm | September 24, 2015 |
This cloud networking provider introduces WebRTC-based, in-bound Web calling and visual IVR.

Kubi Wins by a Neck

Dave Michels | September 23, 2015 |
Revolve Robotics' tabletop telepresence bot is a new, affordable approach to an old problem.


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October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.