Post Archive



July 2015

What Will the Internet Be in 2025?

Gary Audin | July 31, 2015 |
A Pew Research survey hints at the future upsides and downsides of the Internet’s evolution.

Wi-Fi Unleveraged

Matt Brunk | July 31, 2015 |
Bad policies and poor practices in providing Wi-Fi access can hurt just as much as not offering it at all.

Goodbye John Chambers & Thanks for the Memories

Zeus Kerravala | July 30, 2015 |
If you know the man, then you know why the company has been so successful and has such a strong culture.

ALE Succeeds in Hospitality with Vertical Marketing

Sheila McGee-Smith | July 30, 2015 |
Alcatel-Lucent Enterprise creates tailored technology solutions to improve communications and more in hotels.

Skype for Business & Big Meetings: An Odd, Bumpy Path

Brian Riggs | July 29, 2015 |
With Skype Meeting Broadcast, Microsoft is addressing a longtime problem area -- large-scale conferences. What does that mean for partners?

New UC? Old UC? No UC?

Dave Stein | July 29, 2015 |
A look at UC and its evolution from the days of old to today’s emerging collaboration apps.

Success With Skype: 4 Steps & 4 Challenges

Kevin Kieller | July 28, 2015 |
Tune in to tomorrow's Enterprise Connect/No Jitter webinar and get best-practices advice for clearing Lync/Skype for Business implementation hurdles.

UCaaS Providers Move Upmarket – Check Your TCO

Marty Parker | July 28, 2015 |
You might just find that UCaaS per-user pricing can help you justify a move to the cloud now.

Be All You Can Be to the Business

Beth Schultz | July 28, 2015 |
Being involved in enterprise communications and collaboration today still takes technical know-how, but increasingly it also requires knowledge of the business.

Network Orchestration Smartens Up

Zeus Kerravala | July 28, 2015 |
In this era of digitization, multimedia and cloud, the network needs to evolve from connectivity to business continuity.

Hybridizing the Contact Center

Beth Schultz | July 27, 2015 |
A little cloud here, some premises there -- contact centers no longer need to make an either/or decision.

Let There Be Training

Andrew Prokop | July 27, 2015 |
User training is key to successful product adoption and thus business transformation.

Sponsored Post: From Communications to Collaboration in the Conference Room

Sponsored by SMART Technologies | July 27, 2015 |
Video conferencing technology has advanced significantly over the years, resulting in easier configuration and management. That’s improved communications in the enterprise, but to boost collaboration, video conference systems need to go to the next level.

Fine-Tuning CEM to Produce Loyalty

Gary Audin | July 24, 2015 |
Measuring and processing big data relating to customer satisfaction and tweaking customer experience management is universal.

5 Pain Points Found in SMB VoIP Deployments

Matt Brunk | July 24, 2015 |
Sometimes small and medium-sized businesses focus too much on cost and not enough on deployment details.

Redbooth Opens Doors to Workstream Improvements

Beth Schultz | July 23, 2015 |
A fresh design and new real-time capabilities characterize the company's updated cloud-based collaboration and communications app.

Commoditization: Sometimes Less Really Is Less

Tom Nolle | July 23, 2015 |
As cost per bit keeps dropping, and commoditization continues, we might find ourselves in a precarious position on bandwidth.

9 Tips for Test-Driving a Cloud Computing Service

Vadym Fedorov | July 23, 2015 |
A good cloud benchmark test needs to account for a variety of factors, from software quality attributes to backup and recovery.

Sponsored Post: Time Is Right for Cloud Services for Microsoft

Sponsored by Dimension Data | July 23, 2015 |
A cloud model can offer strong ROI and business agility while reducing your company’s carbon footprint.

WebRTC Video Conferencing, In What Browser? Take V

Tsahi Levent -Levi | July 22, 2015 |
It's time for my periodic check on what's happened with WebRTC in terms of browser adoption.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.