Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


January 2015

Cisco's Multigigabit Ethernet Brings UC to Wi-Fi Networks

Zeus Kerravala | January 30, 2015 |
Where speed matters, new Cisco technology provides an easy, cost-effective upgrade path to 802.11AC Wave 2.

Cyber Crime Economics

Gary Audin | January 30, 2015 |
The longer a company goes without experiencing an attack, the more complacent it becomes and less likely to adhere to proper security procedures.

Pondering the Fate of Open Source & Software Licenses

Matt Brunk | January 30, 2015 |
As major software providers transition to subscription models, what becomes of open-source suites?

Getting In the Know on SIP Trunking

Beth Schultz | January 29, 2015 |
Not all SIP trunk providers are created equal, so make sure you ask the right questions before selecting one for your organization.

Wi-Fi Voice Heats Up

Michael Finneran | January 29, 2015 |
More details on Google's wireless plans emerge while Cablevision takes the wraps off a service of its own.

Avaya Taps vCloud Air for 'Engagement' Service

Sheila McGee-Smith | January 28, 2015 |
Avaya details plans for enterprise-class hybrid cloud services for customer and team engagement using VMware cloud infrastructure.

Switch Brings UC to Google Apps

Michelle Burbick | January 28, 2015 |
Switch app moves out of beta, gives enterprises a way to support voice and other communications capabilities in Google Apps.

Evaluating Internet Dependence

Melissa Swartz | January 28, 2015 |
What impact would an Internet outage have on your organization today? How many hours of downtime would it take for the outage to have a crippling effect on the business?

Any New Fire in the Latest Neutrality Smoke?

Tom Nolle | January 28, 2015 |
As Net neutrality gets politicized, it's time for a fresh look and some hard questions.

Will WebRTC Go Mobile?

Eric Krapf | January 27, 2015 |
Both the old stalwarts like AT&T and the newcomers like Talko find themselves facing a world where communications will occur across devices via interfaces that may or may not look like the telephony interfaces of old, across networks that truly are treating voice as just another type of IP traffic.

Mobile First? Make That Mobile Last

Michael Finneran | January 27, 2015 |
While "mobile first" has been all the rage, at this point it seems to amount to little more than a slogan.

Thinking of Phones

Dave Michels | January 27, 2015 |
Steve Kokinos, CEO of UCaaS innovator Thinking Phone Networks, gives us the lowdown on where the company is today and where it's headed.

PSTN Calling Re-Emerges for Lync Online

Brian Riggs | January 26, 2015 |
Microsoft takes another shot at making PSTN calling and telephony features available to businesses subscribing to Office 365 and Lync Online.

Selling UC, Using UC

Andrew Prokop | January 26, 2015 |
An inside look at how a systems integrator uses the enterprise communications products and services it sells

Sponsored Post: Global Connectivity for IP Infrastructure

Sponsored by Twilio | January 26, 2015 |
From instant provisioning of local numbers in 50 countries to a global low-latency infrastructure, the cloud brings a whole new approach to SIP Trunking.

Will Unified Communications be Eaten by Messaging?

Tsahi Levent -Levi | January 23, 2015 |
UC vendors come at solving communications from the wrong angle, and this is going to be their downfall.

The Enterprise Still Needs Landline Phones

Gary Audin | January 23, 2015 |
Recent Pew research finds the landline reigns supreme over cell/smartphones as one of the most useful tools for in-office workers.

When Communications and Shopping Meet Up

Beth Schultz | January 23, 2015 |
Aerohive builds up its Personalized Engagement Platform ecosystem, helps retailers communicate with and cater to shoppers.

Cellular Service: Trust Is Hard to Come By

Matt Brunk | January 23, 2015 |
Given how convoluted and complicated cell plans can be, getting a call center agent who cares is critically important.

Google to Resell Wireless Service… & What Else?

Michael Finneran | January 22, 2015 |
Google is reportedly poised to resell Sprint and T-Mobile wireless services, continuing its foray into communications.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.