Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


October 2014

Managed Service Provider Gone Bad: One Scary Story

Matt Brunk | October 31, 2014 |
In a tale worthy of any Halloween horror show, I found one MSP's service so shoddy that "mal-service" provider is more apropos than managed service provider.

WebRTC Less of a Novelty, Survey Shows

Gary Audin | October 31, 2014 |
As WebRTC becomes more widely used, it will be seen as simply another tool.

Social Listening Heads Inside the Contact Center

Beth Schultz | October 31, 2014 |
A data scientist shares how his firm helped Motorola better understand online conversations for customer support and other key business processes.

HP Demos Practical Use of SDN for DNS Requests

Terry Slattery | October 30, 2014 |
As HP showed at the recent Interop conference, Software Defined Networking is getting real.

Meme Extreme

Guy Clinch | October 30, 2014 |
In this edition of Guy Clinch's podcast series on NoJitter, Guy takes an amusing stab at how ideas propagate based upon the concept of the meme first described by evolutionary biologist, Richard Dawkins.

Living With Lync: Where the SBC Fits In

Kevin Kieller | October 30, 2014 |
The concept is simple -- session border controllers let Lync users make calls to and receive calls from ordinary phones -- but do make sure you understand the basics.

Should the Mitel Purchase Offer Impact My Consideration of a ShoreTel System?

Melissa Swartz | October 29, 2014 |
What impact do the ongoing Mitel/ShoreTel acquisition developments have on an organization’s communications systems procurement?

Court Puts Employers on Notice About Mobile Use

Martha Buyer | October 29, 2014 |
What one California case, Cochran v. Schwan’s Home Service, says about reimbursement, and why you should pay attention, even if your business is located elsewhere.

ShoreTel Rejects Mitel Buyout Offer

Eric Krapf | October 28, 2014 |
Where do the two companies go from here -- and who else might jump in?

Unify Announces a Circuit Switch

Sheila McGee-Smith | October 28, 2014 |
Got your attention? Today Unify announced general availability of the solution formerly known as Project Ansible, and its sales strategy is worth a second look.

Can Unify's Circuit Make Mobile UC Sell?

Michael Finneran | October 28, 2014 |
Unify touts mobility as an important piece of Circuit, but how much uptake the mobile UC client gets will hinge on -- as always -- user convenience.

Unify's Circuit Enables a New Way of Working

Zeus Kerravala | October 28, 2014 |
After long last, we finally get to see what Unify has been working on for these past couple of years. Circuit is certainly different and is an enabler of shifting the way people work.

Unify's Circuit: Looking Toward a Single Pane of Glass

Brian Riggs | October 28, 2014 |
Formally unveiled today, Unify's long-awaited Circuit, nee Project Ansible, creates a closed enterprise social community with real-time communications that some businesses may find compelling.

Using Analytics Without Freaking Out Customers

Bryant Harland | October 28, 2014 |
As organizations turn to advanced analytics to better understand customer behavior, they'll have to tread carefully on privacy and "creepiness."

Technically Lync: Reverse Proxy Alternatives

Kevin Kieller and Dino Caputo | October 28, 2014 |
Using IIS ARR 3.0 on Windows Server 2012 as a Reverse Proxy for Lync Server 2013

Voice for Office 365: SMB Options Grow

Brent Kelly | October 27, 2014 |
TCO modeling shows a cost-effective potential for Office 365 users looking to provide PSTN connectivity for Lync users.

Where's My Luggage? When Your Contact Center Can't Deliver

Neal Shact | October 27, 2014 |
A recent experience with lost luggage tells the tale of how important it is for companies to integrate core business processes into the contact center.

Avaya Makes WebRTC as Simple as Point and Click

Andrew Prokop | October 27, 2014 |
The Avaya WebRTC Snap-in offering is an end-to-end solution that turns WebRTC into a scalable, secure, and practical tool to Web-enable your communications. Or said in a different way, it turns hype into reality.

SharePoint = Collaboration? Not Always

Matt Brunk | October 24, 2014 |
Assuming users will buy into a collaboration portal just because it's available assumes too much.

VoLTE Plus Wi-Fi

Gary Audin | October 24, 2014 |
Calling over Wi-Fi delivers better call quality and reduced cell phone charges when using mobile devices.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.