Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


September 2014

Mitel Launches New Look and Promise

Dave Michels | October 01, 2014 |
Mitel intends to project one consistent company to the world that includes one voice, one image, one brand, and one goal--growth.

The Reinvention of the Telecom Professional

Andrew Prokop | October 01, 2014 |
Erstwhile "telecom" professionals must be as well-versed in SANs and DHCP as they are in PRI and DTMF.

PBX Replacement Plan 2.0

Tom Brannen | October 01, 2014 |
It’s time to dust off that old PBX replacement plan. And throw it away.

Feeling Insecure about Security

Fred Knight | September 30, 2014 |
As we move from siloed communications into the world of unified communications, the challenges will become a lot more complex.

Software and Middleware as Communications' Future

Eric Krapf | September 30, 2014 |
We believe middleware platforms are going to represent opportunities for enterprises to modernize communications capabilities without going out and committing to a whole new horizontal platform.

Talko, and Using Your Voice

Matt Krebs | September 30, 2014 |
It is the power and ubiquity of voice, and the possibility of shifting how we use our phones and our voices, that is driving Talko and its founder, Ray Ozzie.

Cisco Stays One Step Ahead In The Cloud Race

Zeus Kerravala | September 30, 2014 |
Cisco has significantly expanded its partner ecosystem, added new offerings and put some money up to help with the adoption of the services.

Mobile Apps Go Mainstream in the Workplace

Melanie Turek | September 29, 2014 |
Results of a recent Frost & Sullivan survey show that interest in mobile software applications for employees remains strong.

The Evolution of the Social Enterprise: How Data Will Rule Business Communications

Bryant Harland- Technology Analyst at Mintel | September 29, 2014 |
The social tools that successfully translate qualities of intuitiveness, ease of use, and a user-driven framework into a business context are likely the ones that will push enterprise social software forward.

Sponsored Post: Fundamentals of VoIP Monitoring and Troubleshooting, Part 4

Sponsored by SolarWinds | September 26, 2014 |
It's important to watch traffic entering and exiting interfaces where there is limited bandwidth and possible contention with lower priority traffic.

Voice Mail Via Email - Cautionary Tales

Matt Brunk | September 26, 2014 |
While voice mail and FAX to email are low-hanging fruit, they stand to create high-end issues if the security and administration are ignored.

Redefining Broadband

Gary Audin | September 26, 2014 |
Broadband access technologies have evolved to the point that 4Mbps seems slow. Even 10Mbps seems slow.

Oracle Plays Small Ball with the Acme Packet 1100

Zeus Kerravala | September 25, 2014 |
The release of the Acme Packet 1100 opens the addressable market for Oracle to play small ball and go after a group of customers and locations that it could not have before.

Contextual Communications: Ranking Interruptions

Andrew Prokop | September 25, 2014 |
The trick to adding meaning to interruptions is finding the relevant context of those interruptions.

The Tail and the Dog Have Officially Traded Places

Michael Finneran | September 24, 2014 |
As I walked past the mob at the Apple store, it really struck me how much the mobile experience has surpassed the desktop-laptop experience.

AT&T's Network on Demand: Faster, More Scalable Services

Robin Gareiss | September 24, 2014 |
AT&T Network on Demand is a software defined network (SDN) offering that gives IT staff control of ordering new service, or increasing/decreasing bandwidth in near-real time.

Hidden Problems with Project Management: Is Your Project in Jeopardy?

Melissa Swartz | September 24, 2014 |
Many times, the project plan created by the vendor’s project managers is not complete in scope. It does not address all of the tasks required of all the involved parties.

Premises-Based UC Is Over

Dave Michels | September 23, 2014 |
The premises-based segment of the UC industry is dead (though it limps along in aging PBX systems). Long live the UC cloud!

Genband Kandy: A New Development Platform Launches

Phil Edholm | September 23, 2014 |
The key to Kandy is going beyond traditional UC&C to a much tighter business process and applications integration through the web paradigm enabled by WebRTC.

Cisco vs Microsoft: A Reasonable Mid-Term Coexistence Approach

Brent Kelly | September 22, 2014 |
One way to realize the relative benefits of both Cisco and Microsoft infrastructure is to run them in a hybrid or coexistence model.


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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.