Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


February 2014

Wainhouse on Challenges to Video Adoption

Eric Krapf | March 03, 2014 |
At Enterprise Connect, Andrew Davis will discuss what's holding the market back, and what could ignite it.

Google Apps are Popular AND Effective

Melanie Turek | March 03, 2014 |
Not only are Google Apps becoming more popular in the enterprise, but they are viewed as effective business tools.

Big Data: A Tool, Not an Answer

Gary Audin | February 28, 2014 |
Big Data is nothing unless the data is properly digested, correlated, matched, and transformed across systems.

Improving the Customer Experience

Eric Krapf | February 28, 2014 |
A key benchmark study showed customer satifaction took a dive last year. What's behind it--and how can technology help?

SIP Trunks: Creating a Local Presence

Matt Brunk | February 27, 2014 |
The ease of working with competitors to gain this benefit could serve as an example for traditional telephony providers.

Going Global with SIP and UC

Phil Edholm | February 27, 2014 |
The advent of new communications technologies enables businesses to establish a global presence more easily than ever before.

Inside WebRTC Use Cases

Irwin Lazar | February 26, 2014 |
Looking at WebRTC use cases can help highlight the technology's potential to transform communications.

We Need More Cloud

Dave Michels | February 26, 2014 |
Move over cowbell, the bosses are now calling for more cloud.

Communications as a Feature

Chris Vitek | February 26, 2014 |
The enterprise software business has 2,000 developers for every one enterprise telephony SIP programmer. That doesn't bode well for legacy platforms.

What Lync Can Learn From LinkedIn

Michael Finneran | February 26, 2014 |
LinkedIn understands that big companies don't communicate, people do. Lync should take that message.

Consultants' Group Rebrands as SCTC

Eric Krapf | February 25, 2014 |
The STC is now the SCTC: The Society of Communications Technology Consultants. The mission remains the same: Help enterprises buy and implement communications wisely.

Monitoring a Software Defined Network, Part 4

Terry Slattery | February 25, 2014 |
SDN offers an opportunity to redesign network monitoring.

What Does Universal Communications Mean for Our Industry?

Jim Burton | February 25, 2014 |
Microsoft's vision for communications implies a third phase in the evolution, in which analytics provide the crucial element.

The Rose of Lync Conference 2014

Brent Kelly | February 24, 2014 |
"Unified Communications" by any other name--such as "universal communications"--is just as hard to define.

Lync vs. Jabber: Do You Really Have to Choose?

Jim Allen | February 24, 2014 |
Your goal may be to standardize on a single vendor, but it may not be practical to do so in the near term.

Sizing SIP Trunks at Enterprise Connect

Gary Audin | February 24, 2014 |
Your architecture, traffic levels, traffic load, and other factors will determine how much capacity you need.

Lync Conference 2014: Case Studies Tell the Story Best

Sheila McGee-Smith | February 24, 2014 |
At this year's Lync Conference, deep-dive sessions featuring deployment case studies proved valuable.

Is WebRTC Good for Your Contact Center?

Gary Audin and Douglas Green | February 21, 2014 |
Though WebRTC holds promise, t is not a given that adding WebRTC to the contact center will be a profitable development.

SDN and Communications: A Great Match

Eric Krapf | February 21, 2014 |
Microsoft shows some integrations based on its SDN API--even before the full-blown SDN architecture arrives.

WhatsApp Poses a Future Threat to Corporate Collaboration

Zeus Kerravala | February 20, 2014 |
I'm here to warn the entire corporate collaboration industry to watch your backs because the era of consumer collaboration is coming.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.