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December 2013

Sponsored Post: Average ROI for Self-service UC Management is 845%

Sponsored by Unimax | December 31, 2013 |
Exceptionally high ROI figures for self-service tools make a compelling case for adding this technology to your UC environment.

ZK Research Predictions for 2014

Zeus Kerravala | December 29, 2013 |
Look for video to be strong, Polycom to rebound, and network management to be a growth area--finally.

Are You Ready for 2014?

Dave Michels | December 29, 2013 |
Has your enterprise showed enough progress to advance to the New Year?

Keeping the Closet Cool

Gary Audin | December 27, 2013 |
Careful monitoring can reduce the cost of closet cooling and increase the reliability of the equipment housed in the closet.

The UC Market Year in Review

Irwin Lazar | December 26, 2013 |
Cloud, Lync, UC Mobility, and Video were the dominant UC topics in 2013. How will they evolve in 2014?

Misdirected Internet Traffic: A Security Headache

Gary Audin | December 26, 2013 |
Enterprises should be proactive in tracing routes taken by their Internet traffic; the results could be alarming.

WebRTC and the Contact Center of the Future

Chad Hart | December 23, 2013 |
WebRTC changes things by providing a low-cost and practical transportation mechanism to send contact center media streams through the Web.

SIP Trunks: Rescue the Customer

Matt Brunk | December 23, 2013 |
The ability to deploy and transition over to SIP trunks is incredibly easier and faster than re-wiring with new underground cabling.

How Mr. Telco Stole UC

Kevin Kieller | December 23, 2013 |
A story for the season

A Look Back at Unified Communications in 2013

Zeus Kerravala | December 23, 2013 |
A year of M&A activity, executive changes, new products and more.

IPv6 Impact on VoIP

Gary Audin | December 20, 2013 |
Most enterprises are primarily concerned with the hardware and software costs of migrating to IPv6, but they should also plan on a higher bandwidth bill.

Campus Emergency Communications: Lock Down

Matt Brunk | December 19, 2013 |
A recent incident (fortunately a false alarm) shows how multimodal alert systems can keep a campus informed.

Can You Hear Me? No More POTS!

Tom Nolle | December 18, 2013 |
Watch the progress of this initiative; it could have huge impacts.

How Real is Cloud Data Center Sustainability?

Gary Audin | December 18, 2013 |
Terms have been used too often as generic, without formal certification. As a result, you may find the cloud service you use is less reliable than advertised.

The Hybrid Model and Why the Glass is Half Empty

Tom Brannen | December 18, 2013 |
To supporters, hybrid cloud promises the best of both worlds. Unfortunately, it also threatens to deliver the worst of both worlds.

Sprint May Be Making a Play for T-Mobile

Michael Finneran | December 18, 2013 |
My take is that the deal would win regulatory approval, but it's not the right move for Sprint.

Microsoft Releases Lync API for SDN

Eric Krapf | December 17, 2013 |
The Lync server can communicate with software defined networking controllers to deliver the appropriate network settings for communications traffic.

Is Lync Mobile The Last Hope for Mobile UC?

Michael Finneran | December 17, 2013 |
Microsoft is indeed coming at the UC market from a completely different angle in mobility. But it still has its challenges.

Comparing Network Abstractions and Virtual Memory

Terry Slattery | December 17, 2013 |
Being able to work with an abstraction will remove a significant source of network errors, while increasing productivity of network managers.

Sponsored Post: Reduce Work Tickets While Simplifying UC Management

Sponsored by Unimax | December 16, 2013 |
Employee self-service can cut support volume by as much as 80% and gain tremendous ROI.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.