Post Archive

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September 2013

Do You Really Need an RFP? Because It's Really a Pain...

Melissa Swartz | October 01, 2013 |
Nevertheless, the inconvenience today may well yield better results at the end of the process.

Is SDN Like a Fuel Injected Engine?

Terry Slattery | October 01, 2013 |
High efficiency and greater complexity often go hand-in-hand. Other times, new technology achieves greater efficiency through simplification. Which one is SDN?

Converged Campus Network Lessons

Matt Brunk | October 01, 2013 |
Convergence is alive and well; it's akin to a constant shuffling and re-evaluating until the right solution is achieved.

Avaya Acquires Key Contact Center and Cloud OEM Partner

Sheila McGee-Smith | October 01, 2013 |
ITNavigator brings cloud and contact center management capabilities, with social and analytics functions acquired as well.

Aerohive brings Gigabit to the Hive with 802.11ac

Zeus Kerravala | October 01, 2013 |
The company's controller-less architecture allows for a more gradual replacement of 802.11n with 802.11ac in the enterprise.

iPhone's Fingerprint Reader: Boon or Bust?

Michael Finneran | September 30, 2013 |
Will TouchID provide a level of security sufficient to appease the moderately to severely paranoid?

SMB Options for Lync: Services

Brian Riggs | September 30, 2013 |
Hosted options for Lync remain a tough nut to crack, especially when it comes to providing Lync PBX functionality.

Did Amazon Just Fire Another Shot Heard 'round the World?

Neal Shact | September 29, 2013 |
The Kindle's "Mayday Button" aims for what Jeff Bezos calls "customer delight" and "deep integration through the entire stack."

Untrusted Internet

Gary Audin | September 29, 2013 |
Attitudes toward exposing information to a website or another user have been moving from trust to untrust.

Windows Phone 8 Rocks: Does its Road to Success Run through the CIO Office?

Amir Zmora | September 29, 2013 |
Windows Phone 8 has all it takes from an OS to become a leader in the market. The lineup of applications will be the make-or-break criterion.

Oracle Open World: A Communications Review

Phil Edholm | September 27, 2013 |
I believe communications will increasingly become a part of Open World as WebRTC enables a tighter integration between information and interaction.

Fight Fire with Fire to Support the Consumerized Enterprise

Zeus Kerravala | September 26, 2013 |
The support model for IT needs to change from the non-scalable model in place today.

Social Media's Legal Impact

Gary Audin | September 25, 2013 |
In issues of discosure and discovery, what your users are doing on social media could have a broader effect than they understand.

Fixing Infrastructure

Matt Brunk | September 24, 2013 |
The basic lessons are, use the right materials for the environment, protect your facilities, and right-size your conduit system for today and the foreseeable future.

The Mobile Operators' Desktop Play

Eric Krapf | September 24, 2013 |
Does a WebRTC-enabled soft client represent the next horizon for service providers hoping to sell OTT services?

Oracle Session Controller to Make WebRTC Work

Eric Krapf | September 24, 2013 |
The former Acme Packet team unveils its first product of joint development with Oracle--a product to make WebRTC endpoints actually useful members of the network.

Informal Contact Centers Making a Comeback

Blair Pleasant | September 23, 2013 |
New hosted services and product offerings make it easier for various individuals within an organization to interact with customers.

BlackBerry Gets an Offer

Michael Finneran | September 23, 2013 |
We are now officially into the next phase of the ongoing saga of BlackBerry, but if the deal goes through, it could at least put a stop to the company's free fall. BlackBerry is not going away.

The Quiet Enterprise Communications Revolution

Alan Quayle | September 22, 2013 |
It's all about Telecom Application Developers, who are creating a new ecosystem of applications and services.

WebRTC: DTMF and 911

Gary Audin | September 19, 2013 |
Two critical elements of traditional telephony will have to be supported in the new voice-on-the-Web technology.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.