Post Archive



August 2013

BlackBerry Banking Heavier on BBM

Michael Finneran | August 28, 2013 |
BlackBerry may have found a valuable niche to fill with an enhanced multiplatform offering--particularly if they can tie in the desktop IM and presence offerings.

The New User Experience

Eric Krapf | August 28, 2013 |
Plantronics debuts an effort to crowdsource the next generation of user interactions.

The Promise and Perils of WebRTC

Costin Tuculescu | August 27, 2013 |
As a developer of browser-based, real-time communication platforms, I'm concerned about WebRTC's ability to deliver on its promise.

Disaster Recovery Duds

Gary Audin | August 27, 2013 |
If you don't solicit input from non-technical people, your IT disaster plan could wind up as ineffectual as these companies'.

Aspect Blooms under New Management

Sheila McGee-Smith | August 27, 2013 |
A deal to host Southwest Airlines' contact center technology represents a big win for the company.

Cisco Versus Microsoft: Family Feud Style

Zeus Kerravala | August 26, 2013 |
Survey says? It's pretty much a two-horse race.

More Industry Consolidation Coming?

Dave Michels | August 26, 2013 |
The conditions are right and some combinations might make sense (ShoreTel ought to be a target). And yet, consolidation probably won't progress much.

Video in the Contact Center: Just Do It

Sheila McGee-Smith | August 26, 2013 |
Expensive networking and equipment are no longer a barrier holding companies back from adding video to customer experience.

YouTube Comes to the Enterprise

Irwin Lazar | August 25, 2013 |
Enterprise video streaming and sharing platform use is rapidly growing, so proactively plan to embrace video as a collaboration medium

SIP Phone Market Can Support More Manufacturers

John Malone | August 25, 2013 |
Fast growing tech industry is flying under the radar.

Autism, Apps and iPads: Unlocking the Puzzle

Matt Brunk | August 25, 2013 |
The opportunity is to determine best strategies and discover effective methods for autistic children to use iPads, Droids and tablets.

WebRTC: Disruption, Opportunity...and Hype (Part 1)

Jim Machi | August 22, 2013 |
Is WebRTC a big deal for the customer, who can already make a video call now via an over-the-top application? Actually, yes.

Avaya Outlines its Data Center Vision

Zeus Kerravala | August 21, 2013 |
I hope Avaya uses this announcement as a starting point to raise the level of noise from its networking group.

Overworked PoE

Gary Audin | August 21, 2013 |
The warning here is to not assume that PoE is always a plug-and-play environment. PoE should be handled like a utility--monitored, managed, and efficient.

Virtualization: The Internet of Nothing

Tom Nolle | August 20, 2013 |
I don't think that we understand the profound implications of virtualization, probably because we've focused on two very narrow applications.

Google's Two Enterprise Buckets

Brian Riggs | August 20, 2013 |
What can Google to do become relevant in enterprise communications?

Nothing Simple about "Simplified" UC Licensing

Tom Brannen | August 19, 2013 |
Hopefully we will get to the point where UC is no longer a complicated licensing ordeal, fraught with complexity and added expense.

Google Kicks the Privacy Hornet's Nest

Michael Finneran | August 19, 2013 |
Just because it happens to be stored on a server Google owns doesn't mean the company "owns" the email or has any right to scan into its contents.

What is Holding Back UC?

Alan Percy | August 19, 2013 |
ROI complexity, PBX complacency, and the "old fart factor" are all combining to make UC a tough sell in many enterprises.

Q and A: Mitel CEO Rich McBee

Dave Michels | August 18, 2013 |
A wide-ranging discussion includes cloud and virtualization strategies, go-to-market, economic trends, and possible further acquisitions.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.