Post Archive

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May 2013

The Reality of WebRTC...All Hype?

Laurent Philonenko | May 30, 2013 |
Actually, WebRTC is the biggest change we face today. The full impact is probably 2 years out--but it's coming. Here are the critical issues still to be resolved.

SIP Trunk Provider Problems Persist

Gary Audin | May 30, 2013 |
You would think that with the growth of SIP trunk deployments, the providers would be better at implementation and support. It does not seem so.

Georgetown Conference Highlights Cybersecurity Challenges

Justin Castillo | May 30, 2013 |
"Spear-phishing" and BYOD were among the biggest concerns, as enterprises try to re-imagine their models for keeping data and communications secure.

The PBX Market: How Bad Is It, Really?

Eric Krapf | May 29, 2013 |
An Infonetics report has tough revenue figures for the vendors--but the news is far from bleak for enterprises or the industry as a whole.

WebRTC: Why Should Enterprises Care?

Irwin Lazar | May 29, 2013 |
Improved customer service, opportunities to reduce costs, and ubiquitous collaboration will drive WebRTC adoption in the enterprise.

Juniper and Sonus Hit a Bullseye with their SDN Arrow

Zeus Kerravala | May 28, 2013 |
The joint solution is aimed at giving service providers the capability to monitor and adjust policies for UC applications, specifically video.

Multiple Types of SDN?

Terry Slattery | May 28, 2013 |
Different types of SDN are simply points along the evolution from current networking to future networking.

Living with Lync: Reception and Switchboard

Kevin Kieller | May 27, 2013 |
More contextual information is available, but there are some new twists as well.

UC Adoption: Not So Fast

Michael Finneran | May 27, 2013 |
While overall deployments seem to be growing more slowly than we would like, it is encouraging to see such a high percentage meeting their predicted ROI.

Preparing for Disruption with WebRTC

Brent Kelly | May 27, 2013 |
It is important to understand what WebRTC can do for you, but it is equally important to understand what WebRTC may do to you.

Visual Call Control

Matt Brunk | May 26, 2013 |
For true plug-and-play video, visual call control must be right, federated, accessible and intuitively easy to use as a phone.

Aspect Corrects Course from Microsoft to Migration

Sheila McGee-Smith | May 23, 2013 |
The new team is focused not on a dream of Lync-enabled contact centers taking over the world but on working with the existing customer base to move them to next-gen capabilities.

Mobile Internet of Things: An Explosion Soon

Gary Audin | May 23, 2013 |
Most major industries are developing and offering M2M devices; transportation, health, energy, payments, appliances, and more.

SDN Will Win—But Which SDN?

Tom Nolle | May 22, 2013 |
The division is between "deep" and "shallow" implementations of Software-Defined Networking.

How to Migrate Toll Free Numbers to SIP Trunking with a New Carrier

Jamie Libow | May 22, 2013 |
You need a great project manager, the proper number of IT resources and engagement from affected business units.

WebRTC and the Rise of the Disposable Plugin

Tsahi Levent -Levi | May 21, 2013 |
Plugins add friction. And friction is bad.

Genesys Takes on New Challenge with Proactive Engagement

Sheila McGee-Smith | May 21, 2013 |
With this solution come a new set of competitors, from the ranks of CRM and e-service.

Goldilocks Rocks

Kevin Kieller | May 20, 2013 |
Once you get a project "just right," you have to know how to present it to the C-level.

Taking Back the UI

Michael Finneran | May 20, 2013 |
Rather than trying to layer anything else on top of Android, Google is actually taking off layers and exposing the "pure" Android.

Google IO Silent Messages

Dave Michels | May 20, 2013 |
The big take-away from this year's IO is that Google isn't serious about the enterprise. Nor should it be.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.