Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


April 2013

Will Cloud Ambitions Drive Big Carriers to SIP Trunks?

Eric Krapf | May 01, 2013 |
If the carriers make a push on SIP Trunking, will that lock down enterprise customers who also want UC as a service?

WebRTC Infrastructure is Tricky

Tsahi Levent -Levi | May 01, 2013 |
If I were in the position of Google today, I'd invest someone for the next 12 months in churning out how-to documents on building that infrastructure.

Making Progress on SIP Trunking?

Eric Krapf | April 30, 2013 |
The second-tier carriers are thriving, but getting SIP Trunks from the big guys may still be a challenge.

When Presence Green-Lights Distraction

Eric Krapf | April 30, 2013 |
Avaya's David Chavez talks about ways to improve presence, and upgrade it to "awareness."

A Quality Time With Cisco Customer Collaboration

Blair Pleasant | April 30, 2013 |
Cisco is continuing its momentum in the customer collaboration area, and the Internet of Everything looks to be very promising.

Hybrid Capabilities Crucial for Enterprise UC Cloud Planning

Marty Parker | April 29, 2013 |
Plan ahead using a UC&C roadmap; expect a hybrid configuration; and seek a provider who offers a hosted-instance, rather than multi-tenant, approach.

The Easiest Audio Conference Ever?

Brent Kelly | April 28, 2013 |
Ease of use is clearly the way of the future in conferencing, and simply clicking on a link in an email or SMS message makes connecting a snap.

The Internet of Everything Invades the Contact Center

Irwin Lazar | April 28, 2013 |
What is new is the ubiquity of IoE types of services, and the potential for integration of M2M systems into customer engagement.

Is Cisco's Packaged Contact Center Enterprise Just Right?

Sheila McGee-Smith | April 28, 2013 |
At the 2013 analyst meeting last week in Boston, Cisco offered tangible proof that PCCE has been a game-changing addition to the portfolio.

Fluke Attacks Intermittent Issues

Matt Brunk | April 25, 2013 |
Management tools can be costly--but so can their absence.

Who Owns Social Contacts and Followers?

Gary Audin | April 25, 2013 |
Make sure it's understood who owns social media contacts for your employees.

Handling Video in an SDN World

Terry Slattery | April 24, 2013 |
What we are seeing is the emergence of the truly agile network.

USF Report Shows Scale of Telco Shifts

Gary Audin | April 24, 2013 |
The magnitude of the shift over the last decade becomes clear in a recent report.

H.265 May Never Happen

Dave Michels | April 23, 2013 |
Google's VP8--a key part of WebRTC--just cleared a major patent hurdle and is poised to take over dominance of Internet codecs.

What's Trending Now in Enterprise Telecom

Hank Levine | April 23, 2013 |
SIP Trunking is making progress, wireless continues to grow as IT throws in the towel against BYOD. What these and other trends will mean for you.

Path to UC via WebRTC?

Fred Knight | April 23, 2013 |
WebRTC embodies all of the elements of a major disruption.

The Mobile Wallet

Martha Buyer | April 22, 2013 |
The day of the mobile wallet is coming, and while the transition won't be painless, once we get there, it will be impossible to see things any other way.

On Cellular's (Non-)Reliability

Eric Krapf | April 22, 2013 |
What's the difference between 98% and 99.999%? More than three hours a week.

Dynamic Session Management

Sorell Slaymaker | April 22, 2013 |
Not all sessions and applications are equal, and the network can only do so much with QoS and call admission control; a new architecture is needed.

Moving Voice and the Network to Software

Kevin Kieller | April 19, 2013 |
By allowing Lync to leverage SDNs, Microsoft and HP could be changing the game.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.