Post Archive

BROWSE ARCHIVE


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January 2013

BlackBerry 10 Debuts With Surprises, Some Not So Good

Michael Finneran | January 31, 2013 |
RIM has done a good job with BB10--other than getting into the market a year or two too late. But ultimately, I don't think BB10 is going to move the needle for RIM

Three Free Security Resources

Gary Audin | January 31, 2013 |
An Army field manual is among the public resources that could help you strengthen your network security.

The Contact Center Market in Japan: Avaya

Sheila McGee-Smith | January 30, 2013 |
Avaya ranked as the leading contact center provider in Japan for the 12th consecutive year, 53.4% of the licenses shipped in 2011.

IBM: Notes Gets Social

Eric Krapf | January 29, 2013 |
It may not be the hottest product at a show now devoted to Social--but it's where a lot of the attendees still devote much of their energy.

The Man Behind the Cloud

Dave Michels | January 29, 2013 |
BroadSoft CEO Michael Tessler helped pioneer hosted VOIP services by selling software to service providers. Now he's expanding his model.

QoS in the LAN? You're Kidding!

Terry Slattery | January 29, 2013 |
There are a bunch of excuses for not doing QoS and none of them are valid when examined in detail.

Milking UC Myths?

Eric Krapf | January 28, 2013 |
What does UC really stand for (and what will UC customers stand for)?

H.265 Coming to a Video Screen Near You

Zeus Kerravala | January 28, 2013 |
We're not likely to see products for another year or so, but once the ball starts rolling, we'll see rapid uptake as providers of video take advantage of the improved quality.

The Contact Center Market in Japan: Genesys

Sheila McGee-Smith | January 28, 2013 |
In Japan Genesys boasts most of the major banks, insurance companies, as well as several carriers as customers.

ADTRAN ActivChassis Hardens LAN Side

Matt Brunk | January 28, 2013 |
Managing a converged network offers key challenges in maintenance and always-on access reliability. The LAN infrastructure must be hardened against everything, and to do so requires investment.

Nothing Changes a Telecom Deal Like a Merger or Acquisition

Jack Deal and Laura McDonald | January 27, 2013 |
Those who don't plan can be quickly overwhelmed by a change and spend their time making bad decisions as they put out fires.

Step-by-Step Migration To SDN...And Beyond

Bob Emmerson | January 27, 2013 |
If 2012 was about establishing a foundation, then 2013 is about accelerating deployment, so that more businesses can achieve the advantages.

Enterprise Social Software: Hearing from End Users

Blair Pleasant | January 27, 2013 |
Case studies in using social with UC to find, reach, and collaborate, which in turn leads to business process improvements.

CSI for the Cloud

Gary Audin | January 24, 2013 |
Cloud computing expands the scale of digital forensic activities. It also creates new cybercrime investigations with new challenges.

Cisco Says Goodbye to Linksys

Zeus Kerravala | January 24, 2013 |
This completes the consumer chapter in Cisco's history. Many looked at Linksys as a distraction to Cisco. It served its purpose and now it's time to move on.

The Contact Center Market in Japan: Interactive Intelligence

Sheila McGee-Smith | January 23, 2013 |
In post-earthquake and tsunami Japan, the need for geographic redundancy and disaster recovery is very salient, so cloud is a major topic.

Keeping Ahead of the Wireless Pricing Curve

Ben Fox | January 22, 2013 |
Staying at the forefront of wireless pricing trends requires revisiting contracts and pricing frequently, and keeping contracts as short and flexible as possible.

Is Cisco Announcing a "Jabber Cloud"?

Tom Nolle | January 22, 2013 |
Could this be a model for UC processes that reside in the cloud, working with user devices?

Cloud, Channel, Challenge

Jim Burton | January 22, 2013 |
As channel partners become more aggressive about selling cloud-based services, one of the biggest challenges they face relates to the financial model.

Emergency Communications On Campus

Matt Brunk | January 21, 2013 |
Working to improve how administrators, staff and teachers can utilize communications tools.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.