Post Archive

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December 2012

Who Moves To the Cloud?

Matt Brunk | December 30, 2012 |
Hosted providers are turning the competitive heat on, luring in customers with incentives.

Our Networks; Not Ready for a Disaster

Gary Audin | December 30, 2012 |
A public-private initiative, one that is more than talk, will be necessary to create the network services resiliency we already need but do not have

Avaya's New Solution for Migrating Voice-only Call Centers

Sheila McGee-Smith | December 21, 2012 |
With a relatively simple and inexpensive upgrade, customers can support email, web chat SMS, fax, and outbound dialing.

Cisco Predictions for 2013

Zeus Kerravala | December 20, 2012 |
2013 is going to be a big year of change for Cisco as it tries to make the shift from networking vendor to IT solution provider.

Is Avaya Doing Something Interesting?

Tom Nolle | December 19, 2012 |
Virtualizing UC components isn't, by itself, a breakthrough; but Avaya could make a bold move toward the cloud--if it wanted to.

The Industry Needs Software Defined Collaboration

Zeus Kerravala | December 19, 2012 |
SDC would abstract areas of complexity up into the software layer, ultimately making the environment more manageable.

Is Hardware Becoming Irrelevant?

Gary Audin | December 19, 2012 |
As hardware becomes less relevant, the IT staff will change.

Sprint to Acquire the Balance of Clearwire

Michael Finneran | December 18, 2012 |
Even if the deal goes through without a major hitch, Sprint has a lot of ground to make up on Verizon and AT&T.

FAQs about Microsoft Lync

Dave Michels | December 18, 2012 |
What's the scoop on licensing? Is Lync for everyone? These and other questions are answered.

Sizing Up the UI for UC

Michael Finneran | December 17, 2012 |
A well-designed user interface can increase user satisfaction and make people want to use more services in more ways.

Avaya Evolutions: New Video Announcements and The Woz

Blair Pleasant | December 17, 2012 |
Avaya's been busy integrating the Radvision products with the Avaya products, and the effort paid off.

HP ePrint: Simple, Effective, Smart

Matt Brunk | December 17, 2012 |
Trading fax calls for bandwidth, and redirecting some of those Inbox items directly to the printer where they belong.

Avaya Announces Video, Microsoft Integrations

Eric Krapf | December 14, 2012 |
Bringing Radvision fully into the fold, and giving users another way to integrate Office and other clients.

Innovators Apply Here

Dave Michels | December 14, 2012 |
Once again next year, Enterprise Connect will present the industry's premier venue for displaying and recognizing innovation driven by small companies.

Call Control and Controlling "Calls"

Eric Krapf | December 11, 2012 |
Enterprises professionals will need a base of knowledge and breadth of skills exceeding anything from the old days of PBXs.

Mixed Bag in Latest MZA PBX Market Report

Eric Krapf | December 11, 2012 |
Figures for 3Q2012 show the low end of the market declining, but larger businesses growing, according to the UK-based research firm.

For Cisco, the Future Starts Tomorrow--Which Starts Here

Zeus Kerravala | December 11, 2012 |
CEO John Chambers is betting that the Internet of Everything is the market transition that will enable the network to become a platform.

Hosted UC&C Services Hold Promise for Many CXOs

Melanie Turek | December 10, 2012 |
Most survey respondents expect to either maintain or increase hosted services usage levels.

What Happens When the Cost of Call Control Approaches Zero?

Neal Shact | December 10, 2012 |
The PBX is not going away in the near term, but it will lose its monopoly on telecommunications.

The Internet; Past, Trends, Predictions

Gary Audin | December 10, 2012 |
Mary Meeker's presentation offers a wealth of information and viewpoints; some of the most interesting center around mobility.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.