Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


November 2012

Siemens, AirWatch Team for Mobility Management

Eric Krapf | November 30, 2012 |
The agreement is fairly limited for now, but is likely to expand, which is good news for enterprises struggling to embrace mobility as part of the core platform.

We Need Cloud Expense Management

Gary Audin | November 29, 2012 |
The idea of CEM is to manage costs and provide visibility for planning future cloud usage.

A Cloud Buyer's Bill of Rights?

Brent Kelly | November 28, 2012 |
Procurement guidance and best practices based on over 500 software contract negotiations for both on-premises and cloud-based solutions.

Alcatel-Lucent Unveils SDN for the Masses

Zeus Kerravala | November 28, 2012 |
This week's announcement extends the vision to full automation and real-time tuning to optimize application performance.

Blue Jeans Network Talks Enterprise Focus

Eric Krapf | November 28, 2012 |
Getting diverse video endpoints to talk together is the name of the game, and this service provider says enterprises are paying attention.

8 Metrics for TEM

Gary Audin | November 28, 2012 |
It's critical to measure the success of your TEM efforts, and to publicize those results internally.

Video and Voice: Is Your Network Ready?

Terry Slattery | November 27, 2012 |
Identifying real or potential problems is our goal: Showing customers what is happening in a way that everyone understands.

Lync Making Its Move in the Market?

Eric Krapf | November 27, 2012 |
Infonetics Research finds big revenue gains for Microsoft in the UC market, while Cisco hangs on vs. Avaya in global PBX share.

Apple is Killing Us Softly

Dave Michels | November 26, 2012 |
While we marvel at the design and innovation of their products, we need to understand the cost. Apple earned this. But at what point does it become too much?

The Next SIP Trunk Offer: Hosted SBC

Eric Krapf | November 26, 2012 |
A service provider wants you to outsource the SBC function to their cloud.

Who is Moving to Hosted/Cloud IPT and UC?

Gary Audin | November 26, 2012 |
A new survey suggests that large enterprises may be open to the idea, and getting ready to move over the next couple of years.

Integrated or Interoperable: A Customer's Answer

Marty Parker | November 25, 2012 |
To my surprise, right out of the box, one of the customers said, "Interoperability is more important."

Sound Matters

Matt Brunk | November 25, 2012 |
But it's such a subjective thing, since we all hear things differently and react and behave differently, based upon what we hear--or think we hear.

WebRTC Video Conferencing, In What Browser? Take II

Tsahi Levent -Levi | November 21, 2012 |
Browsers with WebRTC support are becoming a reality. But there are, and will continue to be, notable exceptions.

Mind The Mobilization Gap

Alan Quayle | November 20, 2012 |
We need management across all enterprise devices, not just what are usually considered "mobile" devices.

The Simplicity of it All: Deploying with Virtual Appliances

Ed Kus | November 20, 2012 |
Virtual appliances allow the vendor to pre-build the underlying OS and the UC Application, along with a definition of the virtual hardware resource requirements.

Expect to Pay More for Microsoft Software

Brent Kelly | November 19, 2012 |
Some Client Access License (CAL) charges go up, and changes to Lync and SharePoint server options are due to hit smaller users.

Where's the Innovation on the Enterprise Side?

Melanie Turek | November 19, 2012 |
Why has all the recent tech innovation come from consumer-product manufacturers?

Avaya Moving Beyond Red and Blue

Sheila McGee-Smith | November 19, 2012 |
There are few senior Nortel people around and fewer still Nortel partners who want to continue to support the Nortel embedded base. The challenge for Avaya is to help partners turn that Nortel Blue base Red.

Nintendo and Vidyo Jump into Consumer Video

Dave Michels | November 19, 2012 |
Nintendo adds a tablet and video chat (from Vidyo) to its next-generation game console.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.