Post Archive



September 2012

prairieFyre Contact Center for Microsoft Lync Update

Sheila McGee-Smith | October 01, 2012 |
Contact center remains a solution area Microsoft continues to believe is best served by partners.

Focus on Mobile Apps, Not Mini-apps

Zeus Kerravala | October 01, 2012 |
Mobile apps need to provide capabilities based on identity, location, GPS, compass, etc., then do analysis to predict what information the user may want.

Converged Networks: Monitoring

Matt Brunk | September 30, 2012 |
Dependence upon providers and SLAs without accountability won't resolve issues, and thus network performance won't improve.

Is WebRTC Really the Cat's Pajamas?

Kevin Kieller | September 30, 2012 |
WebRTC may turn out (in several years) to provide some new and imaginative communication capabilities. But I doubt it.

A Cloud's-Eye View of UC

Tom Nolle | September 28, 2012 |
We are clearly being driven toward a future where all applications will be composed from hosted functional elements, which can include UC--if UC vendors get on board.

AT&T And Twilio Join Forces

Dave Michels | September 27, 2012 |
AT&T wants customer applications to quite literally talk to the world, and is willing to expose its network capabilities to do so. That's where Twilio comes in.

The Future of Over-the-Top Enterprise Services

Alan Quayle | September 27, 2012 |
What would happen if Salesforce decided to buy Twilio? Enterprises could wind up with some exciting new choices for services.

BT To Trial Advanced Dolby Audio Conferencing Technology

Michael Finneran | September 27, 2012 |
It's about time we had a better and more productive user experience. Now we'll see how users respond, and what they'll be willing to pay for the privilege.

CEBP: Where are the Business Process Vendors?

Blair Pleasant | September 25, 2012 |
Salesforce and other application vendors and social software providers need to provide users with the ability to use real-time voice and video.

Enterprise SBCs: Why They're So Important

Jim Allen | September 25, 2012 |
Session border controllers provide security, but their value to the enterprise goes much deeper--they can help you unify dial plans and tie together legacy elements.

Microsoft Tunes-up MDM

Dave Michels | September 23, 2012 |
A cloud-based service called Intune will connect mobile devices--Apple and Android as well as Windows--to Microsoft's device configuration management system for enterprises.

Out of Touch and Happy

Gary Audin | September 21, 2012 |
The volatility of business seems to require connectively all the time. But are some people exaggerating their importance?

What's Your ISP's Speed?

Gary Audin | September 20, 2012 |
Average speeds compared to advertised speeds improved in 2012, but most providers studied still fall short.

Want a Five-Nines Network? (Part 3)

Terry Slattery | September 20, 2012 |
Network monitoring is essential for detecting failures in a resilient network as well as providing insight into how well the network is running and where it could be improved.

Telemarketers and Crammers Beware

Martha Buyer | September 20, 2012 |
The FCC, FTC and New York legislature are not only watching, but taking action.

Converged Networks: Pointing the Finger

Matt Brunk | September 20, 2012 |
if you find yourself pointing the finger at another party, point a probe in the right direction and take an assessment instead.

The New, New, New Aspect?

Sheila McGee-Smith | September 19, 2012 |
Internally as well as externally there is a sense that a re-start is required to return Aspect to growth and fulfill the promise of the road map laid out earlier this year.

Wi-Fi's Role in Mobile UC

Michael Finneran | September 19, 2012 |
Used correctly, Wi-Fi can play an increasingly important role in delivering mobile UC.

On Openness, FaceTime and WebRTC

Tsahi Levent -Levi | September 19, 2012 |
WebRTC kills the physical barriers the over-the-top players like FaceTime rely on today--paving the way for newer, leaner startups to join the VoIP game.

Wireless Phones: Disappointment for VOIP

Dave Michels | September 19, 2012 |
The Wi-Fi or DECT phone could have been a logical desktop replacement/alternative if only they were ever presented/designed appropriately.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.