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August 2012

More Field Tips on 802.11n

Matt Brunk | August 31, 2012 |
Best field practices aren't difficult to follow and you want your devices to look good when they are exposed, safely and correctly installed.

Avaya Joins the Stack Wars

Zeus Kerravala | August 31, 2012 |
Can Avaya succeed as a computing vendor? With the data center market in transition, there is an opportunity there.

Want a Five-Nines Network? (Part 2)

Terry Slattery | August 30, 2012 |
Building and running a good test lab is a key ingredient in your plan for maintaining high availability.

BYOD Security and Costs

Eric Krapf | August 29, 2012 |
A survey finds cause for concern over breaches and best practices, while enterprise execs see good news in terms of cost.

The New Contact Center

Fred Knight | August 29, 2012 |
With critical developments around cloud, mobility and social, the contact center's role as technology proving ground is likely to expand in the coming years.

How Cisco Sees Cloud UC&C

Dave Michels | August 28, 2012 |
Eric Schoch is driving Cisco's strategy for cloud-based services. He sat down with Dave Michels to explain where they're headed.

Really?? Taking the TCPA to the Extreme

Martha Buyer | August 27, 2012 |
The Telephone Consumer Protection Act is meant to curb unwanted calls and texts. But is litigation always the best way to deal with potential noncompliance?

Apple-Samsung Case: Waiting for the Other Shoe to Drop

Michael Finneran | August 27, 2012 |
Wringing a royalty out of Samsung for every device sold will be a big win for Apple, as one of the key selling features of Samsung's smartphones has been price.

Avaya Boards the VMware Train

Sheila McGee-Smith | August 27, 2012 |
After originally basing its virtualization play on open-source Xen systems, Avaya makes the shift to VMWare with a turnkey package of storage, virtualization, and communications/networking.

Recycle That Gadget Responsibly

Gary Audin | August 26, 2012 |
There are already more electronic devices than people in the world. It is not too late to develop a program that is good for the environment and your budget.

New NIST Computer Security Guide Published

Gary Audin | August 23, 2012 |
A major focus of the guide is a step-by-step set of instructions on how to create and operate an incident response team.

Google in the Enterprise

Dave Michels | August 23, 2012 |
There is some debate as to whether Google is a vendor of Unified Communications, but that's the wrong question.

Sound Bytes From the Field

Matt Brunk | August 23, 2012 |
Users are not experiencing HD voice; they are definitely experiencing the PSTN and mobile networks. Call quality complaints are nearly non-existent--thus far.

Integrating Collaboration and Document Management with the Cloud

Alan Quayle | August 22, 2012 |
We could be at the dawn of true information communication technology (ICT), in which services can be enabled by cloud computing and APIs.

A Camera That Makes You (or at Least Your Desktop) Thinner

Dave Michels | August 22, 2012 |
Mitel, VMware, and Vidyo say they can deliver voice and video services, including desktop multi-point video conferences, on thin client virtualized desktops.

LTE and Ubiquitous Public Wi-Fi: Fast Track to Mobile UC&C?

Michael Finneran | August 21, 2012 |
Higher capacity wireless services could offer a new model of UC&C that defines a new type of mobile UC and skirts the obstacles faced in the current model.

Think Platform, Not Product When Making a UCC Decision

Zeus Kerravala | August 21, 2012 |
Take a long-term look at where the business is today and where it's going over the next five years and base the decision off of that.

Thoughts from the SIP Trunking Road Show

Dave Stein | August 20, 2012 |
SIP Trunking is maturing. The lack of standard implementations has slowed adoption, though I fully expect the pace to accelerate given the cost savings and support of technologies such as UC and video.

802.11ac: Another Wireless Standard to Adopt

Gary Audin | August 19, 2012 |
The standard offers theoretical speeds ranging from 6.5 Mbps to 866.7 Mbps.

Vertical Communications Hopes to Out-ShoreTel ShoreTel

Brian Riggs | August 19, 2012 |
Fully redundant networking is one of the elements that the veteran VOIP startup is using to stay in the game.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.