Post Archive

BROWSE ARCHIVE


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April 2012

RIPE's Ambitious Plan to Map the Internet

Greg Wolf | May 01, 2012 |
The project aims to map Internet presence around the globe and understand the performance characteristics between sites around the world.

Mobile Customer Care Mania: VHT Conversation Bridge

Sheila McGee-Smith | May 01, 2012 |
Not only are mobile customer care applications more customer-friendly, they deliver a solid ROI as well.

WebRTC Video Conferencing: In What Browser?

Tsahi Levent -Levi | May 01, 2012 |
We thought the division would be between the "free world" and the "walled garden" advocates (i.e., Microsoft and Apple). The reality isn't so simple.

Start Deploying the UC, Collaboration and Social You Already Own

Marty Parker | April 30, 2012 |
Look at the licenses you already own. In many cases, you are already sitting on an abundance of software capability.

What To Expect from BlackBerry World

Michael Finneran | April 30, 2012 |
RIM needs compelling products, and it needs them fast--certainly faster than the timeframes RIM is promising.

Innovation Showcase Lessons

Dave Michels | April 30, 2012 |
A number of factors are combining to create perfect conditions for new enterprise-focused startups.

CounterPath Patent Connects Enterprise BYOD

Matt Brunk | April 30, 2012 |
Is enterprise equipped and ready for "Instantaneous Communications?"

Finding the Cell Bug in the Boardroom

Gary Audin | April 27, 2012 |
The problem of cell phone use when not appropriate or not allowed is common and probably under-reported.

WebRTC: Is it a Game Changer?

Phil Edholm | April 26, 2012 |
Potentially, WebRTC and HTML5 could enable the same transformation for real-time communications that the original browser did for information.

Who Needs Clients?

Dave Michels | April 26, 2012 |
I avoid clients on my desktop PC--however, and I don't totally understand this, I search for apps on my mobile device and become disappointed when they don't exist.

Google Driving into the Enterprise

Dave Michels | April 25, 2012 |
Cloud-based storage and file synchronization could be the way Google finally breaks through to the enterprise.

Free Cisco Jabber: Where's the Federation?

Marty Parker | April 24, 2012 |
Why not just federate Cisco's platform and Jabber client with the existing (non-Cisco) IM products using XMPP, rather than rolling out Jabber everywhere?

UC Sell Job

Matt Brunk | April 24, 2012 |
A good product or service can still sell itself and UC should be no exception.

UC for Efficiency?

Eric Krapf | April 24, 2012 |
You can gain efficiency by deploying UC features. You can also give users something that's almost as good as what they've been using for years at home.

Who's Going to Own What and Other Musings

Fred Knight | April 23, 2012 |
The cloud, SIP Trunking, management and WebRTC have emerged as leading-edge topics for the rest of this year.

Cisco's UC: More Than Just a Contender

Tom Nolle | April 23, 2012 |
Cisco's cloud-UC strategy is going to be perhaps the biggest driver of UCaaS that has ever lived.

Cramming and Scamming: The Beat Goes On...

Martha Buyer | April 23, 2012 |
But keep in mind: It may take a long time, but sometimes the good guys do win!

ROI Calculation for the Cloud: The Reality?

Gary Audin | April 20, 2012 |
The IT staff making the cloud recommendation should also present other compelling reasons besides cost reduction to justify the move to cloud services.

Genesys Mobile Engagement Links Mobile Apps to Agents

Sheila McGee-Smith | April 18, 2012 |
Up to now, the agent had no idea what the customer has been doing on the web. The smart phone may become the easiest place to bridge the divide.

Marketing Campaigns Launched at ININ EMEA Partner Conference

Sheila McGee-Smith | April 18, 2012 |
One thing you will NEVER see in Interactive Intelligence marketing is a smiling woman in a headset. Personally, I prefer the dog in the slippers too.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.