Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


March 2012

Musings from Enterprise Connect 2012

Zeus Kerravala | March 30, 2012 |
Lync, BYOD, and video were among the major highlights from the show.

Enterprise Connect Day 3: Microsoft Promises Skype Roadmap--Later

Eric Krapf | March 29, 2012 |
Kirk Koenigsbauer offered an update on Microsoft's progress in penetrating the enterprise with Lync and getting companies to upgrade IM/presence to full voice capabilities.

Test Tools for Voice and Video

Terry Slattery | March 29, 2012 |
The type of test tool that you acquire is dictated by your needs. If the setup time and analysis time is short, and it accurately reports the problem and its source, then you've found a useful tool.

Day 3 at Enterprise Connect: SIP Trunking is Long on Promise and Short on Results

Zeus Kerravala | March 29, 2012 |
SIP trunking will have its day. The network operators that can shed legacy thinking fastest are the ones most likely to win.

Lunch with Lync

Sheila McGee-Smith | March 29, 2012 |
Customers tell their stories of Lync adoption.

Day 2 at Enterprise Connect: TeleCollaboration Has Arrived

Zeus Kerravala | March 27, 2012 |
I'm sure we'll see even more collaboration tools built around the visual medium to make it much easier to work with our colleagues all over the globe.

End Users Take Center Stage at Enterprise Connect

Eric Krapf | March 27, 2012 |
We opened Tuesday's program with a panel of high-level enterprise decision-makers, who shared ideas on the cloud, strategic vendors, and more.

Contact Centers in the Cloud

Sheila McGee-Smith | March 27, 2012 |
An Enterprise Connect session confirms that contact centers of all sizes are moving to the cloud.

Cisco and Avaya: Dueling Keynotes at Enterprise Connect

Eric Krapf | March 27, 2012 |
For both, the emphasis was on ease of collaboration for the end user, and on the cloud as a delivery vehicle for enterprise communications services.

UC Deployment Data and Growth Rates

Russell Bennett | March 27, 2012 |
A new measuring technique shows that absolute deployments and positive deployment trend suggest that UC may have "crossed the chasm".

Day 1 of Enterprise Connect: Cloud Confusion

Zeus Kerravala | March 26, 2012 |
Considering the relative immaturity of cloud UC, it might be too early to have definitive answers, but several good ideas came up.

Social Networking in the Contact Center

Sheila McGee-Smith | March 26, 2012 |
Moving beyond how or why companies should do it, beyond trials and proof of concepts to actual deployments.

A Post-PBX Post?

Eric Krapf | March 26, 2012 |
Panelists said vendors are increasingly relying on indirect sales; products are becoming more complex; and the channel has not been sufficiently prepared to do the integration work necessary.

Enterprise (check!) Connect (check!) Orlando 2012 (check, check!)

Marty Parker | March 25, 2012 |
The game has changed in enterprise communications, as is evident at the industry's leading event.

Case Studies for Hosted Communications Apps: Are You Ready?

Stephen Leaden | March 24, 2012 |
We are on the cusp of seeing cloud computing, virtualization, data center economics and the flexibility of services-based models drive UC-as-a-Service.

Best Practices for Managing the Consumerization of IT

Melanie Turek | March 24, 2012 |
The majority of companies allow employees to use their own technology at work. For these companies, guidelines and policies are critical.

OpenFlow: Does It Matter?

Tom Nolle | March 23, 2012 |
This network traffic-handling technology could have a major impact on the way the cloud is deployed and operated.

An Argument Against the Cloud

Gary Audin | March 23, 2012 |
An online tool agrees with estimates that the break-even point for cloud based vs. on premises systems is about 3 to 3.5 years.

Upscale Network Resale

Gary Audin | March 22, 2012 |
There is a significant amount of used network equipment available. Could it be the right choice for your enterprise in certain situations?

BlueJeans Network Disrupts Premise MCU

Matt Brunk | March 21, 2012 |
As video demands grow, new models must be affordable, easy to use and acquire.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.