Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


February 2012

New Rules in Robocalling

Martha Buyer | March 02, 2012 |
The new rules are much more inclusive, and should make it easier for outbound call centers to manage what was once a crazy quilt of rules and regulations.

Getting Tough on Counterfeit Parts

Gary Audin | March 02, 2012 |
The Federal Government is getting serious about counterfeit components in Department of Defense (DoD) systems.

Companies are Looking at Hosted, Managed and Virtual Solutions for UCC

Melanie Turek | March 01, 2012 |
Frost & Sullivan also found that, in the overall UCC market, penetration is expected to nearly double in the next few years--yet almost one-fifth of companies do not plan any deployment in the next three years.

Innovation Showcase 2012 Announced

Dave Michels | February 29, 2012 |
The Innovation Showcase identifies and highlights some up and coming companies that are creating solutions to improve enterprise communications.

Is Lync Really that Simple?

Kevin Kieller | February 29, 2012 |
Knowledge, experience, and detailed planning are necessary to prevent your Lync implementation from becoming excessively complex.

"Rakamai" Makes the Cloud Work Better

Zeus Kerravala | February 28, 2012 |
A Riverbed-Akamai partnership will help accelerate applications across the public Internet and private networks.

At Enterprise Connect: 3 Different Takes on UC RFPs

Eric Krapf | February 28, 2012 |
You'll be able to make an apples-to-apples comparison of UC with and without a PBX, and from a hosted model.

Video Impact on the Network

Terry Slattery | February 27, 2012 |
How does your network react to the increasing using of video? What are you doing to understand the sources of video so that you can prioritize them?

ShoreTel and M5: 10 Talking Points

Dave Michels | February 27, 2012 |
There are some big issues here, but all in all it was an astute move for ShoreTel and M5. It should also provide some interesting responses from competitors.

State of Security Report, 2011

Gary Audin | February 27, 2012 |
Mobile and cloud attacks are on the rise; spam is abating (but not completely).

Panasonic Banks on Smart Desk Phone

Matt Brunk | February 26, 2012 |
This phone has the potential of being a huge hit for the hosted space, allowing them to capture SMBs that need a working phone along with security/monitoring.

A New Conversation but (Happily) the Same Old Genesys

Sheila McGee-Smith | February 26, 2012 |
Plan A is to build Genesys into a strong, independent company. The ultimate goal would be an IPO--a second one for Genesys.

Dave Yedwab, Industry Analyst, Passes

Fred Knight | February 24, 2012 |
Dave was smart and funny, but above all else he was considerate, a gentle man and a gentleman.

Whither the Call Center?

Irwin Lazar | February 24, 2012 |
Amid the rise of new channels, many organizations are struggling to create a consistent and coherent strategy for customer engagement.

Security as the Enemy of Convenience in IP Communications

Bryan Johns | February 24, 2012 |
How do you make full use of VOIP capabilities without exposing their network to the opportunity for compromise and fraud?

WLAN Vendors "Discover" BYOD

Michael Finneran | February 23, 2012 |
No one solution is hands-down best at all of the various components, so in the near term we can expect a security complex to involve a number of "piece parts".

Lync in the Contact Center: Sans Question Mark

Sheila McGee-Smith | February 23, 2012 |
From an internal help desk to a full multi-channel contact center, contact center applications are beginning to be deployed with Microsoft Lync.

Best of Enterprise Connect Finalists Announced

Eric Krapf | February 23, 2012 |
A winner will be chosen from among these 6 entries, and the award presented at next month's event.

The Adaptive Nature of Netflix

Greg Wolf | February 23, 2012 |
As more enterprise environments rely on streaming content, delivery mechanisms will have to strive to achieve Netflix's adaptive delivery model.

Aruba says "Bon Bini" to Bring Your Own Device (BYOD)

Zeus Kerravala | February 21, 2012 |
Instead of fearing consumer devices, IT can become heroes by embracing it. Focusing on total BYOD solutions, as Aruba has, can bring happy days back to IT.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.