Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


January 2012

Correcting Network Packet Loss

Terry Slattery | January 31, 2012 |
When more and more video joins the network, and it is prioritized above data traffic, the data will begin to suffer from more congestion loss. That affects all productivity apps, and thus productivity suffers.

Will UC be Subsumed by Social? Heck No!

Blair Pleasant | January 31, 2012 |
The days of silos are over. UC and social tools are coming together.

Lessons Learned from a Bring Your Own Device Project

Robert Lee Harris | January 30, 2012 |
I spent a lot of last summer working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. Here's what I took away from the experience.

Your IT Should Think Like IBM

Gary Audin | January 30, 2012 |
Strategic thinking was a hallmark of CEO Samuel Palmisano's tenure; your IT department can emulate his approach.

SIP Trunking Interoperability Update

Russell Bennett | January 29, 2012 |
Although SIP Trunking is a growth business, the impetus to create SIP Trunking standards appears quite low and the rate of compliance with the standards that exist is equally low.

Cisco's Quadragenarian

Dave Michels | January 29, 2012 |
The man in charge of Quad talks about how Cisco plans to break through in social software--and why enterprises should be focused on this area.

TEO Pushes User Acceptability

Matt Brunk | January 29, 2012 |
An example of a UC solution for business where the user is driving the need, improvements and direction of the solution

Prototype to Product; Faster than Ever

Gary Audin | January 27, 2012 |
Product cycles will continue to shorten, which will have a major impact on the enterprise as BYOD continues to proliferate.

Premises vs. Cloud: Does It Matter?

Dave Michels | January 25, 2012 |
Enterprises are looking for broad services, features, ability to customize and integrate, and reliability at the lowest cost. Where should they look?

Dolby Demos an "Ear Opening" Technology for Audio Conferencing

Michael Finneran | January 25, 2012 |
What will sell this is the recognition that better sound means better and more productive conferences.

IBM Leads on Social Business, But UC Still Needs Go-to-Market Strategy

Jim Burton | January 24, 2012 |
With the shift to social, IBM is once again leading the thought process on UC, but it has considerable work ahead of it to gain the position it should hold.

Avaya Flare Opens to Third-Party Devices, Step by Step

Sheila McGee-Smith | January 24, 2012 |
iPad version released; vendor promises more to come.

Avaya Goes Mobile

Zeus Kerravala | January 24, 2012 |
Avaya has laid the groundwork to use mobility as its leverage point--but now it needs to be consistent with this and become the UC vendor that pushes the "mobile first" story.

IBM Goes Wide and Deep on Mobility

Michael Finneran | January 23, 2012 |
Mobility managers with large numbers of devices and applications to support, particularly those in companies with an investment in Lotus Notes, should keep IBM in their game plan.

RIM Finally Pulls the Trigger

Michael Finneran | January 23, 2012 |
Lazaridis and Balsillie are out as co-CEOs, as COO Thorsten Heins (shown here) takes over the smartphone maker at a crucial juncture.

VoiceAdvantage Hits Moving Targets

Matt Brunk | January 22, 2012 |
A different way to interview and evaluate job candidates.

The Growing Need for Data Transparency

Greg Wolf | January 20, 2012 |
The time has come to shed light on how mobile apps and browsers consume bandwidth.

Consumerization of IT: Is It More than Just Bring-Your-Own (Mobile) Device?

Robert Lee Harris | January 19, 2012 |
Lots of things are changing about the consumer technology environment; are you keeping up with all of them?

Cloudless in Seattle

Tom Nolle | January 18, 2012 |
A geographic breakdown underscores the fact that cloud projects are business projects first, IT projects second, and cloud projects a distant third.

You're Going To Do What To My Customer?

Matt Brunk | January 18, 2012 |
Just because someone in IT says so, doesn't mean the customer is going to accept or not challenge what's being offered.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.