Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


October 2011

Will Companies By-Pass UC?

Melanie Turek | October 31, 2011 |
The need for a UC client on the PC desktop will decrease, since fewer employees will use a PC on a regular basis, if at all. And UC clients on a desk phone will all but disappear.

The Downside of the Cloud

Blair Pleasant | October 31, 2011 |
Some cloud applications were purpose-built for the enterprise, but others are essentially dressed-up consumer-based products.

Happy Birthday Cisco TelePresence: Look What's Happened in the Past 5 Years

Zeus Kerravala | October 31, 2011 |
Video might finally be at the point where it acts as a rising tide that should lift most boats--competitors' as well as Cisco's.

Astricon 2011

Dave Michels | October 31, 2011 |
Astricon started as a venue for developers to discuss how to make open source telephony more powerful. But the current show is much more than that.

Hosted Lync: Digging Deeper

Matt Brunk | October 31, 2011 |
Is Lync really a "PBX Killer?" Lync could be the PBX's best friend.

What Is Your Marketing Department Promising Your Customers Over Social Media Outlets?

Jeanne Bayerl | October 30, 2011 |
Your social media strategy must factor in not just marketing outreach and monitoring, but it must also fully integrate your customer service organization.

Crime Comes to the Cloud

Gary Audin | October 30, 2011 |
The cloud is an equal opportunity technology. Pay the bill and you're in. The criminal can mix in with a vast number of legitimate users.

How Self-Service Management Saves Money

Eric Krapf | October 27, 2011 |
How automating voice mail passwords saves tons of time, and automating MACs saves tons of money.

IPA, iWD, CEBP, Workflow...Whatever You Call It

Sheila McGee-Smith | October 27, 2011 |
Interactive Intelligence has been showcasing its customers at conferences over the past couple of weeks.

Can Enterprise UC Ever Be Ideal?

Eric Krapf | October 26, 2011 |
For a communications system to be ideal, by definition it can’t be limited to one vendor's platform or one enterprise's boundaries.

Amazon to Apple: Check

Dave Michels | October 26, 2011 |
Amazon is likely the only near-term viable alternative to the iPad.

The UC Channel Challenge

Jim Burton | October 25, 2011 |
In short, the channel needs help, and the vendors that can help them navigate this transition will significantly improve their chance of success.

Show Me The ($59B) Money! A Surprise Behind the Curtain

Marty Parker | October 25, 2011 |
Vendor services, VARs, and OEMs are playing an ever-bigger role, and are making up more of the PBX market.

Internet Call Center Voice Quality: Good Enough?

Gary Audin | October 24, 2011 |
When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality.

Automated Contextual Collaboration

Bob Emmerson | October 24, 2011 |
Voice calls can be used as a trigger that ushers in content, relationships, and information. Content comes to callers, rather than callers pursuing content.

Oracle Buys SaaS-based RightNow

Sheila McGee-Smith | October 24, 2011 |
The $1.5 billion price tag represents a nice premium on a company with a $220 million annual revenue run rate.

Hosted Lync: Can You Do This?

Matt Brunk | October 23, 2011 |
Lync compares favorably with other hosted services, and excels in areas like online help

What's the "Ideal" UC?

Tom Nolle | October 23, 2011 |
According to users, the heart of Ideal UC is a flexible "connection table", that represents things you can forward or transfer a call to.

Smartphone and Tablet Screens: Does Size Matter?

Dave Michels | October 21, 2011 |
It's the classic trade-off--everyone loves a larger, clearer, sharper screen--until they attempt to pocket the device

RIM: How Not To "Hit the Ground Running"

Michael Finneran | October 20, 2011 |
The smartphone business, both consumer and enterprise, is driven by new imperatives and RIM is losing by continuing to stick to its old ways.


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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.