Post Archive



September 2011

What Does the Future Hold for PBX in the Cloud?

Mykola Konrad | September 29, 2011 |
I predict that we will eclipse the 20 percent market share, though I doubt it will ever get above 50 percent.

Third Party Maintenance; The Right Choice?

Gary Audin | September 28, 2011 |
Going with TPM may be considered a risk. It really is not. There are values of third party maintenance that go beyond reducing cost.

Consumerization: All or Nothing?

Eric Krapf | September 27, 2011 |
Supporting standardized technologies while users adopt consumerized applications adds to cost without adding benefit.

Extreme "Snaps" Wireless onto Its Portfolio

Zeus Kerravala | September 27, 2011 |
A unique solution to help network managers get the right technology in the best spots.

Whither Voice in the Social World?

Blair Pleasant | September 26, 2011 |
Integrating real-time voice communications with social software should be a must for all social media vendors.

Alcatel-Lucent Enterprise: Business as Usual

Sheila McGee-Smith | September 26, 2011 |
Uncertainty can wreak havoc, leading to postponement of marketing and a slowdown in the product roadmap. I saw no evidence of either on my visit to Alcatel-Lucent Enterprise headquarters.

Meanwhile...What's Verizon Up To?

Eric Krapf | September 25, 2011 |
Biding their time...counting their money.... And backing AT&T's attempt to buy T-Mobile.

Communications & Collaboration--Are You Gorilla or Human?

Matt Brunk | September 25, 2011 |
Communications and collaboration is an underserved area of management that enterprise can use now. How complicated can this be?

UC Gotchas

Gary Audin | September 23, 2011 |
The importance of QoS, user training, and IT organizational issues.

Collaboration Makes Us Human

Melanie Turek | September 23, 2011 |
The move toward greater collaboration may be simply the natural state of human interactions.

UM Meets M2M

Bob Emmerson | September 22, 2011 |
Integrating Unified Messaging with the "Internet of Things" allows people, smart systems and smart devices to subscribe to messages from each other.

When Transitioning to VoIP, Put the Plumbing First

Bryan Johns | September 20, 2011 |
Deficiencies in physical infrastructure/cabling, switching fabric, routing environment, and service provider networks can render the best IP-PBX on the planet a spectacular failure.

Major Vendors Are Looking for Partners

Jim Burton | September 20, 2011 |
All the major UC vendors need a combination of hardware and software partners to help them deliver a complete solution.

Taking the Temperature of BYOD

Eric Krapf | September 20, 2011 |
A recent survey offers encouraging results on IT support for BYOD--but how strong is that support, really?

Global PBX Sales Surged to $59 Billion in 2010

John Malone- Eastern Management Group | September 19, 2011 |
Cisco, Avaya, and Panasonic led the world in PBX sales, while Cisco, Avaya, and NEC earned top spots in growth.

Hookflash: Making Social Networking Dreams Come True

Matt Brunk | September 18, 2011 |
The folks at Hookflash have already started work on a SIP interface and have DECT capabilities in an iPad docking station to provide "extensions that function just like a desk phone" for delivery next year.

Head in the Sand, Career in the Toilet

Michael Finneran | September 16, 2011 |
Mobility is far too important and the security risks far too critical to have IT walk away from it. If mobility is what's important in IT, that's what we want to be good at.

Why Hosted Contact Centers?

Eric Krapf | September 15, 2011 |
Interest is growing in contact centers for the cloud--and it's not just about cost and capex.

Social Media and Your Customers: Changing the Game

Melanie Turek | September 15, 2011 |
Thanks to social media, companies and their customers are blurring the lines between sales and supplier.

Controlling the E-Mail Storm

Gary Audin | September 14, 2011 |
We can all help each other to be more productive and less annoyed and stressed if we think before we e-mail.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.