Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


August 2011

DoJ Seeks to Block AT&T/T-Mobile Merger (Update 1)

Eric Krapf | August 31, 2011 |
Justice Department cites reduced competition if the $39 billion deal goes through.

Counterpoint: Market Frustration Caused by Confusion

Kevin Kieller | August 31, 2011 |
Education and research can eliminate much of the frustration customers experience by reducing the confusion related to considered solution alternatives.

Cisco Beefs up its Collaboration Portfolio by Acquiring Versly

Zeus Kerravala | August 30, 2011 |
This was a good acquisition for Cisco on a number of fronts.

Earthquakes, Floods, and Pestilence: Life in the Northeast

Michael Finneran | August 30, 2011 |
Among the lessons: communications networks truly are critical in these emergencies; and people have adopted the new options and will include them in their list of choices in difficult times.

Market Confusion? More Like Frustration!

Fred Knight | August 30, 2011 |
Solutions too often deliver less functionality than promised; too much integration is needed; and management tools, while improving, continue to lag.

On the Road With Matt: Inspecting

Matt Brunk | August 30, 2011 |
Post-earthquake, finding issues in infrastructure and installation practices that expose customers to unnecessary harm and property loss.

Cisco Integrating Communications with Office Apps

Eric Krapf | August 29, 2011 |
Cisco acquires a small company, Versly, that lets it integrate Quad, Jabber, and WebEx with Microsoft Office applications.

AT&T Demands Control Over Its Customers' Deployment of SIP Trunking

Hank Levine- LB3 Law | August 28, 2011 |
The carrier seems to be trying to protect a legacy business and extract extra profits from captive customers.

Dear President Obama: For the Sake of the Economy, Grant the Repatriation Holiday

Zeus Kerravala | August 28, 2011 |
Companies like Cisco could use the cash for acquisitions and job-creation.

Digital Distractions, Hindered Productivity

Gary Audin | August 26, 2011 |
Combinations of tools like Presence and training can go a long way to reducing the wasted time and lost productivity due to digital distractions.

Gartner Endorses Nest-of-Breed Strategy

Kevin Kieller | August 26, 2011 |
A near-best-of-breed solution gives you a solution that most often works, is supported (by a single vendor) and gets better as new software versions are released.

Competing for Social Influence

Gary Audin | August 26, 2011 |
Those concerned with their social influence have to continually post items. This competition increases the distractions not only for the senders, but will increase the burdens on the receiver's work time.

Genesys Raises the Bar on Mobile Customer Care

Sheila McGee-Smith | August 24, 2011 |
Today’s announcement describes how mobile customer care best practices can be delivered today using existing Genesys G8 solutions.

Enterprise Communications Strategy: It's All About the User

Jeanne Bayerl | August 24, 2011 |
Start with the user, keep the user in the center of the strategy and look for solutions that can seamlessly and flexibly help the ever-changing user.

SIP Trunking Snapshot

Eric Krapf | August 24, 2011 |
The Enterprise Connect Virtual Event on SIP Trunking showed that users are progressing in their adoption and attitudes, but we're still nearer to the beginning of what's likely to be an extended process of migration.

The PBX is Dead! Long Live the Communications System!

Melanie Turek | August 24, 2011 |
After declining sales in 2008 and 2009, mainly due to the economic crisis, 2010 witnessed recovery of the communication systems and endpoints market.

Data Center Power: Less than Expected

Gary Audin | August 24, 2011 |
Efficiency initiatives and the slow economy combined to reduce power usage.

Is HP's PC Move a Harbinger for Phones?

Dave Michels | August 23, 2011 |
The desktop isn't dead yet, but HP shifted the conversation. Will the desktop phone be replaced by the PC? Will the whole desktop be replaced first with a tablet?

More Confusion in the Market

Tom Nolle | August 22, 2011 |
Google buying Motorola; HP shedding PC and tablet businesses...does this sound like an orderly market to you?

What Does Google Acquiring Motorola Mobility Really Mean?

Mykola Konrad | August 22, 2011 |
As Google learns how to navigate the mobile world I believe they will release devices that will start to segue into the enterprise.


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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.