Post Archive



May 2011

Social Media and Customer Care: The Buzz Continues

Sheila McGee-Smith | May 31, 2011 |
While I don't believe social media will be a big money maker in 2011, to borrow a phrase it is certainly "Changing the Conversation."

Energy Efficiency Resources

Gary Audin | May 31, 2011 |
Most IT professionals need more fundamental knowledge of electrical power generation and distribution.

iPhone Users: No Mercy For Phantom Data Usage

Matt Brunk | May 31, 2011 |
Businesses, there's the warning--you are using consumer devices. Not only are iPhones consumer products, their service life is short.

Message to the Microsoft Community: Embrace Change or Become Dinosaurs

Zeus Kerravala | May 26, 2011 |
I'm not saying that Microsoft can't lead us through the transition to the consumerized enterprise, but history isn't on their side.

Skype, Asterisk, and Microsoft

Dave Michels | May 26, 2011 |
Ending support for Skype for Asterisk may not have been Microsoft's fault, but it was a clumsy mistake by Skype that needs to be re-evaluated

Windows Phone Mango: Aiming Low in the Enterprise

Michael Finneran | May 24, 2011 |
Microsoft is the one UC vendor with the potential to deliver a truly integrated user experience. Well, maybe someday.

Will Social Business Change the Conversation?

Jim Burton | May 24, 2011 |
Many of the vendors have been adding social features to their product portfolio, although their positioning has been different.

An Enterprise View of Cloud Opportunity

Tom Nolle | May 24, 2011 |
Enterprises said they believed that three years from now, most of their cloud dollars would go to players other than those they’re spending on today.

Avaya: Small Business is Big Business

Gary Audin | May 23, 2011 |
Overall, the IP Office system is maturing. Support of enterprise features and functions on a small platform makes users more competitive with larger enterprises.

M2M In The Cloud: It's Taking Shape

Bob Emmerson | May 23, 2011 |
The new architecture is based on the communications standards of flat, all-IP next-gen networks. It has extended M2M capabilities in the network core as well as a separate device domain.

Start Up

Matt Brunk | May 23, 2011 |
Technology is no magic bullet, but it sure can help when business owners find and then maintain the right mixes of solutions for their companies.

Those Other SIP Devices to Support

Gary Audin | May 20, 2011 |
IP network operators and enterprise application designers need to keep abreast of the increasing number of SIP-based devices.

Frost & Sullivan Video Conferencing and Telepresence Endpoints Market Report

Melanie Turek | May 19, 2011 |
We expect growth in the videoconferencing infrastructure market to accelerate significantly as customers adopt pervasive video.

Hosted Contact Center's Just the Ticket for New Era

Eric Krapf | May 18, 2011 |
A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution fit the bill.

Options for Integrating Third-Party Video Solutions with Microsoft Lync

Andrew W. Davis & E. Brent Kelly | May 17, 2011 |
There's been a lot of press and comment about the Skype acquisition, but the fact is that Lync is Microsoft's UC product of choice today for the enterprise and will be for the foreseeable future.

G-Force Dallas: Customers, Partners and Clouds

Sheila McGee-Smith | May 17, 2011 |
What I didn’t hear at the Genesys customer event? Concerns about recent news that ALU may be shopping ALU-Enterprise to buyers or private equity.

What the Skype Acquisition Could Mean for Enterprise UC

Marty Parker | May 16, 2011 |
This is very likely to accelerate many UC applications that involve mobility, B2B communication or clients and consumers.

ShoreTel CEO Has a "Straightforward Strategy"

Eric Krapf | May 16, 2011 |
At Interop Las Vegas, Peter Blackmore explains how ShoreTel will continue to stay on its growth path, which calls for channel and international progress, even as the company keeps its edge with its core market in the U.S.

Making Presence More Useful

Eric Krapf | May 16, 2011 |
An elegant but unlikely scenario for interoperability, and the potential for "contextual collaboration."

The State of Hosted UC

Dave Michels | May 16, 2011 |
We talk with top execs from three up-and-coming hosted companies: 8X8, Thinking Phones and Fonality.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.