Post Archive



March 2011

Quick Review of Net Neutrality Challenges

Gary Audin | March 31, 2011 |
The carrier's basic argument is that the Net Neutrality rules would violate terms of its spectrum licenses.

Wireline and Wireless Broadband Pricing Models

Eric Krapf | March 30, 2011 |
Maybe carriers should move to peak-hour pricing models--if the only alternative is capacity-based pricing.

M2M, Cellular, and Enterprise Communications

Eric Krapf | March 30, 2011 |
The link between cellular and private enterprise networks is going to grow tighter.

Cisco Enables Private Cloud Creation with Acquisition of newScale

Sheila McGee-Smith | March 29, 2011 |
With newScale's self-service portal and Cisco's Intelligent Automation approach, enterprises will be well on their way to becoming their own carrier.

8+ Ways to Save on Communications

Gary Audin | March 29, 2011 |
A panel of experts presented everything from outsourcing to power savings to better contract negotiation.

Webinars for Fun and Profit

Melanie Turek | March 29, 2011 |
Will people pay for content such as training and events online? Yes--but with some caveats.

Clever Counterfeiting Continues

Gary Audin | March 28, 2011 |
The enterprise still needs to rely on the OEM to ensure counterfeit components are not used in their products.

The UC Summit Convenes

Michael Finneran | March 28, 2011 |
Vendors, solution integrators, and consultants can talk frankly about the challenges they face in making UC a reality.

NetScout to Acquire Psytechnics

Eric Krapf | March 28, 2011 |
Psytechnics' UC-focused Quality of Experience measurement capability was the draw.

SIP Trunks: A Year Gone By

Matt Brunk | March 27, 2011 |
Today we pay the most for cellular services, with bandwidth costs being second and voice services (SIP trunks) being third.

Application Delivery Controllers Can Ease the IPv6 Migration

Zeus Kerravala | March 27, 2011 |
The role of an ADC is to bridge the application and network environments, which positions it well to ease the move to the address-rich v6.

8x8, A Different Communications Provider

Gary Audin | March 27, 2011 |
8x8 chose to develop its own technology and become a vertically integrated company.

Redefining CEBP for the Real World

Melanie Turek | March 24, 2011 |
An expanded definition takes in four levels of complexity and value.

Five Habits of Highly Successful UC Organizations

Irwin Lazar | March 24, 2011 |
Following these steps won't guarantee a successful deployment, but they will raise your likelihood of success.

Some Magic Act

Matt Brunk | March 24, 2011 |
Leveraging the pieces of the communications puzzle isn't an act of waving the wand, a sleight of hand or charming the customers.

Operation Interop

Dave Michels | March 23, 2011 |
With all the vendors' claims of commitment, one would think that interoperability would be fairly easy. But it isn't and it's actually getting worse.

CTIA Wireless Report: Can Enterprise Be a Dominant Revenue Stream?

Eric Krapf | March 22, 2011 |
The cellular industry's big show isn't just about iPad apps and cool gadgets. Some execs are actually talking about the enterprise.

The Future of Unified Communications in a Changing Landscape

Paul Weismantel | March 22, 2011 |
Closed systems threaten to diminish price-to-value for UC, add unnecessary complexity and thereby depress widespread adoption.

Are We In a Post-PBX World?

Fred Knight | March 21, 2011 |
Some enterprises are already starting to build a post-PBX strategy even though implementation won't occur for some time.

AT&T to Acquire T-Mobile for $39 Billion

Michael Finneran | March 21, 2011 |
A major issue to focus on is the impact on the handset business.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.